Had wonderful view of the ocean, great service from the staff and the food was fantastic! Overall a great experience for my wife and I!

Small room. Windows no privacy had to close blinds entire stay. Long wait for check in. Few amenities

Comfortable rooms, good food and customer service. Beautiful location.

Clean nice room, excellent restaurant with discount, right by beach.

The hotel and customer service was goo. My complain is the lack of information and updates from Hotel.com to keep informed the customer regarding the events of the hotel.

The room was clean with air conditioning. It is close to the beach and the hotel has designated chairs on the beach. Also there is a pool/patio area with a view of the beach. Easy access to excellent restaurants including the Scappata restaurant downstairs. Delicious food and excellent service. If you like being close to the action and beach, stay here. If you want no noise and no people around, maybe it is not for you. We enjoyed the Malecon and excitement of the area with strolls at night. Perfect location.

El hotel está muy bien ubicado justo enfrente del mar La comida del restaurante está muy bien. Todo nos gustó. Limpio Ubicación Servicio Comida Todo

On my first day staying at the Hotel Scapata, not only did they kindly store my bag for hours before check-in, but they went above and beyond to help me. I had ditched my bag with them to go check out El Corchito, a local eco-reserve, and upon my return had left my phone in the cab. The hotel manager took me in his personal vehicle around town to the taxi station and supported me in finding the right driver. Mind you, this was all before I'd even checked in! I was immensely grateful and he was incredibly gracious. Perfect person to work in hospitality. Everything else about the hotel was great, but his generosity is what will stay with me!

It’s just enough to be decent. Feels like a collection of stuff together without actually working together

I stayed here for 2 nights with my husband, sister and her boyfriend. We arrived a little early. The guy who checked us in was super nice, friendly, and gave us all the info we needed. Our rooms weren't ready when we arrived, so we changed and went to the beach which was right across from the hotel. Hotel guests have access to free beach beds. They had servers on the beach to take our orders for food and drinks. The beach was beautiful. We also went to the rooftop pool during our stay which was very enjoyable. We watched a beautiful sunset from there. The location is wonderful. We walked down the beach walkway. There were many restaurants, bars, shops, and spa/ massage. We had breakfast at the hotel one morning which was good. Our room was fine. We had a king bed. It wasn't very spacious but we did not spend a lot of time in there. We had what we needed and we were comfortable. Overall, we had a great stay and I would stay here again if/ when I am back in the area. Muchas gracias!!

Property and rooms are very nice. Staff is courteous and helpful. Due to health issue, we were unable to stay the full time and the gentleman at the front desk went above and beyond in helping us cancel the reservation. Luis, the reception manager, has been great in communicating our refund.

The room was clean, the staff were extremely attentive, and the beach was perfect. A chair was available every time we went to the beach. I will come back again, and recommend this hotel to my friends. Progresso was walkable and quiet, a family, friendly beach town.

Nice place! People are very friendly and a safe place to stay. The only one thing is the stairs, there isn’t an elevator and there aren’t room on the first level.

Tranquilo limpio seguro todo excelente ☺️

Excellent customer service!!!easy access to the beach and the beach is beautiful!!

Buena habitación, muy ruidosa en las mañanas ya que está ubicada junto a cuartos de servicio y áreas de reuniones de empleados a las 6 am que llegan aventando toallas y sábanas generando ruidos durante al menos 1 hra

Amazing people. Very helpful, polite, and patient. Great place to stay. If we are there again, we will stay at this hotel. Towards the edge of the boardwalk craziness.

Nice well located property with very helpful staff

The property was nice generally speaking, but my room was in the third floor, and the hotel didn’t have an elevator. The staff was nice and friendly the pizza at the hotel’s restaurant was delicious but the lobster soup was tasteless.

Great beach location. Excellent restaurants.