8.6
Very Good
From 217 reviews
Cleanliness

9.0

Room Comfort

8.4

Service and Facilites

8.8

Traveler Reviews Hotel Scappata

Number of reviews per page
20
40
Top reviews
Kim
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

♦️OVERVIEW (Feb 8 - 15, 2026) I would happily stay here again! ❤️ The Hotel Scappata is not a luxury high-end hotel, but it sure tries hard to be! I had absolutely no problems staying here. There were a few minor issues here and there, but I’m not here to complain, and I’m already looking forward to my next visit! I had a generous sized room with a comfortable king-size bed, sofa in an adjoining room (with dresser/drawer), and all the amenities you need; including towels (and beach towels!), stocked mini-fridge (with wine!), coffee-maker, safe, air-conditioning, and wide-screen TV’s—two of ‘em! (but who goes to México to watch TV?) Rates were reasonable and competitive with other hotels in the area. ⦁ A word about noise: It doesn’t matter where you stay. All hotels along the Malecón will have noise; especially in the evenings (from scooters, dogs barking, etc )— although the Hotel Scappata is somewhat quieter than other hotels along the Malecon (due to being further away from the pier). ♦️NOTES • HOTEL SCAPPATA: established in 2022 (formerly the Real del Mar Hotel/Restaurant Pelicano’s) • The hotel’s entrance is actually on the side of the building, on calle 70, but the hotel’s façade & restaurant face the Malecón (Calle 19 x 69/70 Malecon Progreso, Yucatán • The malecón itself is on calle 19 (also known as calle 69)
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Dariush
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good location nice staff friendly environment
daniel
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room very small staff ok
Richard Alan
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Had wonderful view of the ocean, great service from the staff and the food was fantastic! Overall a great experience for my wife and I!
Helen
icon-with Partner
with Partner
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Small room. Windows no privacy had to close blinds entire stay. Long wait for check in. Few amenities
Dianne
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Comfortable rooms, good food and customer service. Beautiful location.
john
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean nice room, excellent restaurant with discount, right by beach.
consuelo
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The hotel and customer service was goo. My complain is the lack of information and updates from Hotel.com to keep informed the customer regarding the events of the hotel.
Maya
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The room was clean with air conditioning. It is close to the beach and the hotel has designated chairs on the beach. Also there is a pool/patio area with a view of the beach. Easy access to excellent restaurants including the Scappata restaurant downstairs. Delicious food and excellent service. If you like being close to the action and beach, stay here. If you want no noise and no people around, maybe it is not for you. We enjoyed the Malecon and excitement of the area with strolls at night. Perfect location.
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Doris
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

El hotel está muy bien ubicado justo enfrente del mar La comida del restaurante está muy bien. Todo nos gustó. Limpio Ubicación Servicio Comida Todo
Kellen
icon-
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

On my first day staying at the Hotel Scapata, not only did they kindly store my bag for hours before check-in, but they went above and beyond to help me. I had ditched my bag with them to go check out El Corchito, a local eco-reserve, and upon my return had left my phone in the cab. The hotel manager took me in his personal vehicle around town to the taxi station and supported me in finding the right driver. Mind you, this was all before I'd even checked in! I was immensely grateful and he was incredibly gracious. Perfect person to work in hospitality. Everything else about the hotel was great, but his generosity is what will stay with me!
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Arjan Jonathan
icon-with Partner
with Partner
6.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

It’s just enough to be decent. Feels like a collection of stuff together without actually working together
Elisabeth
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

I stayed here for 2 nights with my husband, sister and her boyfriend. We arrived a little early. The guy who checked us in was super nice, friendly, and gave us all the info we needed. Our rooms weren't ready when we arrived, so we changed and went to the beach which was right across from the hotel. Hotel guests have access to free beach beds. They had servers on the beach to take our orders for food and drinks. The beach was beautiful. We also went to the rooftop pool during our stay which was very enjoyable. We watched a beautiful sunset from there. The location is wonderful. We walked down the beach walkway. There were many restaurants, bars, shops, and spa/ massage. We had breakfast at the hotel one morning which was good. Our room was fine. We had a king bed. It wasn't very spacious but we did not spend a lot of time in there. We had what we needed and we were comfortable. Overall, we had a great stay and I would stay here again if/ when I am back in the area. Muchas gracias!!
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shane
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Property and rooms are very nice. Staff is courteous and helpful. Due to health issue, we were unable to stay the full time and the gentleman at the front desk went above and beyond in helping us cancel the reservation. Luis, the reception manager, has been great in communicating our refund.
Kent
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The room was clean, the staff were extremely attentive, and the beach was perfect. A chair was available every time we went to the beach. I will come back again, and recommend this hotel to my friends. Progresso was walkable and quiet, a family, friendly beach town.
Eva
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Nice place! People are very friendly and a safe place to stay. The only one thing is the stairs, there isn’t an elevator and there aren’t room on the first level.
Diana Anahi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Tranquilo limpio seguro todo excelente ☺️
Agustín
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Excellent customer service!!!easy access to the beach and the beach is beautiful!!
Alejandro
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Buena habitación, muy ruidosa en las mañanas ya que está ubicada junto a cuartos de servicio y áreas de reuniones de empleados a las 6 am que llegan aventando toallas y sábanas generando ruidos durante al menos 1 hra
Craig
icon-with Partner
with Partner
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Amazing people. Very helpful, polite, and patient. Great place to stay. If we are there again, we will stay at this hotel. Towards the edge of the boardwalk craziness.
Number of reviews per page
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