One of the female employees there was raising her voice at customers. This morning, she approached us aggressively and used offensive language toward us. I had brought five friends with me, and we had rented three rooms. Because of this situation, we canceled all three rooms and checked out. You need to warn your staff and ensure they treat customers respectfully.

It was super small, basic and not a great view.

The room was clean, the staff was kind and helpful, I think the only slightly questionable part was the area of town? Being new to Edmonton I was unsure of how safe the neighborhood was. But that is not to do with the hotel and our stay was good, very conveniently located close to the West Edmonton Mall

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Could not stay there for to no pets allowed. Nice young lady behind the desk helped me find a pet friendly room in the area.

Poor customer service from Frontdesk, Improving courtesy, and customer engagement would greatly enhance the quality of service provided. Parking is good. Room is vey clean but no towels to hang inside the washroom.

The hotel is a little dated, but I had a great stay there. The room was nice and clean, I was happy to see a step in shower. The front desk staff were very friendly and professional. I would stay there again, the next time I’m in Edmonton.

No hot water during my stay. Internet was not working correctly. Check in staff couldn't or didn't no the area for good restraints.

The rooms were clean, the staff very helpful. Despite what it looks like on the outside, the inside was well looked after.

Great

Horrible place, even tho we booked queen bed, we got double. The bedding wasn't good and neither the towels. Hair dryer had all dirt of the world and staff was arrogant too.

Great experience. Room was good and location central

Great place

Older hotel that’s been fixed up, Room was nice and clean, Only problem was the shower curtain, junk, keep falling off when I used the shower. Good bus transport location close to hotel.

The outside looks horrible and sketchy. Do NOT park in the back. Give your plate number when checking in and park in the front. But there is security in the lobby and the rooms are surprisingly updated and nice for how the exterior looks. Bed was comfy. Room was spacious and clean. Check in was friendly.

Exterior and frontage extremely rough. Rooftops full of garbage.

Yes but could have been cleaner and i still never got my damage deposit back.

clean room

Air conditioning worked well, staff was helpful & friendly. We stayed for several days and only one day when we requested our room to be serviced, it was forgotten. Ample parking outside, the location was very convenient.

Bed isn't a queen size as stated on the ad, front desk was very rude.