Originally our booking made via Hotels.com had apparently not gone to the hotel so we were not on their system. Granted the lady I spoke to was helpful and said she would send an email come Monday whether she will actually do this or not I am just waiting to see. We were told they have been fully booked for weeks weren't sure how a room was even available on Hotels.com for us to book We were then quoted £220 for a "family room" which was definitely not the size of a family room but we had no choice as my partner had come all the way from Birmingham. I was on contact with Hotels.com and they were trying to get into contact with the people from the hotel but to no avail. The shower head broke off. The inside door panel where we put the passcode fell off and we could see batteries but managed to put it back. There is no fan available just 2 open windows at the top of the wall. The whole landing smelt of cannabis including the morning when we were leaving. Overall this was a very horrible experience.

really good hotel! staff were really friendly and the room was exceptionally clean nothing to fault about this hotel!

Originally our booking made via Hotels.com had apparently not gone to the hotel so we were not on their system. Granted the lady I spoke to was helpful and said she would send an email come Monday whether she will actually do this or not I am just waiting to see. We were told they have been fully booked for weeks weren't sure how a room was even available on Hotels.com for us to book We were then quoted an extremely extortionate amount (over double the original price) for a "family room" which was definitely not the size of a family room but we had no choice as my partner had come all the way from Birmingham. I was in contact with Hotels.com and they were trying to get into contact with the people from the hotel but to no avail. The shower head broke off. The inside door panel where we put the passcode fell off and we could see batteries but managed to put it back. There is no fan available just 2 open windows at the top of the wall. The whole landing smelt of cannabis including the morning when we were leaving. Overall this was a very horrible experience.

Originally our booking made via Hotels.com had apparently not gone to the hotel so we were not on their system. Granted the lady I spoke to was helpful and said she would send an email come Monday whether she will actually do this or not I am just waiting to see. We were told they have been fully booked for weeks weren't sure how a room was even available on Hotels.com for us to book We were then charged an extremely inflated rate for a "family room" which was definitely not the size of a family room but we had no choice as my partner had come all the way from Birmingham. I was on contact with Hotels.com and they were trying to get into contact with the people from the hotel but to no avail. The shower head broke off. The inside door panel where we put the passcode fell off and we could see batteries but managed to put it back. There is no fan available just 2 open windows at the top of the wall. The whole landing smelt of cannabis including the morning when we were leaving. Overall this was a very horrible experience.

Originally our booking made via Hotels.com had apparently not gone to the hotel so we were not on their system. Granted the lady I spoke to was helpful and said she would send an email come Monday - whether she will actually do this or not I am just waiting to see. We were told they have been fully booked for weeks weren't sure how a room was even available on Hotels.com for us to book We were then quoted basically double and some change of what we originally paid for a "family room" which was definitely not the size of a family room but we had no choice as my partner had come all the way from Birmingham. I was in contact with Hotels.com and they were trying to get into contact with the people from the hotel but to no avail. The shower head broke off. The inside door panel where we put the passcode fell off and we could see batteries but managed to put it back. There is no fan available just 2 open windows at the top of the wall. The whole landing smelt of the devil's lettuce including the morning when we were leaving. There was also an incessant periodic beeping keeping me awake. Overall this was a very horrible experience.