When you want to check in, the hotel clerk states that our room orders only have breakfast 1 (one) person / room even though we show written vouchers that the stay is 2 (two) people / room and includes breakfast (included) but the hotel clerk still states only applies 1 person / room. after arguing at length finally the hotel stated giving dispensation for breakfast / room. This happened to us last year and at that time we were forced to pay for breakfast for one person, then we claimed to the party online (already replaced).
If the location is very affordable, easy to find and we can go anywhere to find a place but for the cleanliness I think it is lacking because the toilet area is very dirty for a 5 star hotel and what I don't like is when I was sleeping there was an employee and he brought a police officer who we didn't know suddenly the police knocked on the door and we didn't know what the problem was, that's what made me uncomfortable when staying at this hotel.
Why book Accommodation in Traveloka?
Available for you 24/7
Live chat, email, or phone call, our reliable Customer Services is only a click away.
Plenty of flexibility options
Plan & adjust your trip without hassle with Free Cancellation, Pay at Hotel, and more.
Many secured ways to pay
Choose how you want to pay from various global payment options available.
We’ve got more than just hotels
Explore various type of accommodations based on your travel needs