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Good location, nice ambience and nice room.

Nice hotel, good location but air con didn't cold. I asked staff about that and they brought us a fan which can just a little help.

This hotel was awesome. it was strategically located near city center and station Beppu. the room was large enough for 4 adults. the staffs were friendly and helpful. there was a public onsen within the hotel and a coin laundry was really useful

The mood was great. It was so comfy in my room, I feel sleepy all the time. Love it here.

Very clean room and excellent location. Just a few minutes from Beppu Station and Bus Station.

All staff have a good service, the location is very good for tourist

We booked two rooms: one for two adults, and a family room for three adults and two kids under 10. Upon arrival, the male manager refused to let all five of us stay in the family room, claiming we didn’t include the kids in the booking—even though the listing said children stayed free. We offered to pay for an extra room, but he said none were available and insisted he couldn’t help because he was working overtime. His tone was cold and accusatory, offering no real solution. We asked to pay for two extra pax in the family room, and he told us to wait while he looked into it. We waited over an hour without updates. Out of options, we contacted Traveloka, who also asked us to wait another hour. With two young kids and three elderly adults waiting in the lobby, tired and hungry, we finally gave up. Only my mother and the kids used the family room. My husband and I had to book another hotel nearby. Even then, the manager scolded us for briefly entering the family room to help settle our family. He refused to give us the room key until we insisted. Later, when I helped my kids get water, he again scolded me, saying he was “monitoring us.” The experience was humiliating and stressful, despite us having valid bookings and trying to cooperate. In all my years of traveling, I have never felt so humiliated or unwelcome—this was the most distressing service experience I've ever endured.

Unpleasant smells of the carpet in front of the entrance. The customer is required to lay the futon and fold the futon (including covering and uncovering the white sheets on the futons and blankets).

Comfortable rooms, friendly waiters, easy access.

Good hotel, good location. Recommended hotel when you are in Beppu.