We booked a suite and were given the one usually for VIPs. It is one of the best rooms in terms of cleanliness and decoration. However, this time, the aircon wasn't working well. Adjusted the aircon for room and living room to 17 degrees on cool and high fan, but the room took more than 1 hour to cool down and didn't cool down much. Also, there was no hot water in the shower. Need to be rectified.