Apartment in Pulai

Lovely hotel and staff. Breakfast was enjoyable and had a good selection with attentive staff, especially Kumar, Received good recommendations for food from him. Room was clean with the essentials. Hotel central, everything we needed for a short visit to Johor with mountains view.

Could not give full star because they did not provide the correct room which I have to go down to reception again to clarify the issue. Other than that, easy to park either inside or infront of the hotel. Easy to go to legoland. Location is really strategic because next to family mart, petron pump station, 7e, marry brown, Mr. DIY, mini market, mamak shop and burger stall.

Staff makes me wait more than 30minutes. They said didn't receive my booking. I told them that never happened in my life before. I already paid and receive the booking ID but they just lazy to check. I show them the email booking ID and traveloka apps that showing already book the room and paid but the guy keep on saying don't have. I tell him to check the booking ID but they just being lazy and ask me to pay again book another room. After a while he check the paper itenary booking and I saw 1 of the paper have my booking. He said let me check again. Is obvious the name and booking ID is there have my name and exactly the same like my booking ID yet still wasting my time to wait. Seriously won't never go to that hotel ever again. Room okay clean but no soundproof

The check-in process is fast and very close (next door) to the 7 Eleven minimarket.

We took the family room. Bathroom was tiny, so be prepared for that. Very thin walls and the hotel is pretty noisy at night. Not for light sleepers.

The accomodations is poor, the environment is bad. It gave me a horror experience with the creepy dime light and stinky bed sheet. The room look dirty and smelly. I then decided to check out, but they told me the money is burn. I only manage to get back the Rm50 deposit. But the money I paid for stay is burn. I'm so sad. The experience is so bad. But I can't do nothing and politely decided to check out due to not only the cleanliness issue but safety too. Please do something and hope I can get my refund. *I can see some store room in this hostel is not well clean, look so gross, with trash here and there, I'm sorry to say but I feel like entering a dr** addict place. Not safe. The lobby also smell like cigarettes and sour smell, the path along the stair to next level of this hotel is too dark, so dirty and undescribable. I noticed several people booked from this hotel on the same day check out after realizing the condition is not same as advertised in that app.