There are a few possible reasons why your e-ticket has not been issued:

1. The payment was not the exact amount stated on the invoice.
2. The payment was made after you have exceeded the payment time limit.
3. There is a delay in the verification process of your payment due to disruptions in the bank system.

If your e-ticket has not been issued, please upload the proof of payment via My Booking menu by tapping on the Upload Payment Proof button.

If the payment you made is in accordance with the nominal charged and does not exceed the given time limit, your e-ticket will then be issued within 60 minutes.