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Help Center - Hotels

General Hotel Check-in Policies

Here are common hotel check-in policies that you need to know:

  • Hotels will ask guests to show their ID card (KTP), passport, or driving license. In sharia hotels, guests will also be asked to show their marriage certificate.
  • Some hotels may charge a deposit, tax, or cleaning fee.

Please note that most hotels don’t allow pets. If you’re traveling with pets, please check with your hotel in advance to make proper arrangements.

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