<

Help Center - Hotels

General Hotel Check-in Policies

Here are common hotel check-in policies that you need to know:

  • Hotels will ask guests to show their ID card (KTP), passport, or driving license. In sharia hotels, guests will also be asked to show their marriage certificate.
  • Some hotels may charge a deposit, tax, or cleaning fee.

Please note that most hotels don’t allow pets. If you’re traveling with pets, please check with your hotel in advance to make proper arrangements.

IS THIS ARTICLE HELPFUL?

Yes

No

CONTACT US
Still have questions? Tap below to get in touch with our customer service.
Contact us

Traveloka Korea Ltd. | Business Registration Number: 291-86-03397 | Representative: LOOI YUNG JOSHUA | Address: Room 5008, 5th Floor, 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) | Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 | Email: cs@traveloka.com | Mail-order Business Registration: No. 2025-SeoulGangnam-02676 | Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved