To process your appeal at Traveloka, we need specific documents based on your chosen reason. Following the guidelines ensures your request gets a higher chance of success.

• Use official documents: when taking photos, use physical documents and not digital screens.
• Screenshot quality: for emails, letter, articles, or online sources, make sure they come from a credible and official source.
• Ensure document is clear: all text is readable and all four corners are visible.
• Check the requirements: each document has specific rules, make sure your document adhere to these rules.
• In JPG, PNG, or PDF formats, max file size 10MB per-file.

Document requirements

Please note that document requirements may vary depending on the hotel's policy and local regulations. The guidelines below are a general reference, so always provide official proof that clearly supports your reason.