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Post Booking

Voucher and Check In

I want to resend my hotel voucher

Hotel Receptionist Couldn’t Find My Booking

How to Know If My Booking Has Been Confirmed

Checking In to a Hotel Booked Under a Different Name

How to Get My Hotel Voucher and Receipt on the Traveloka App

Cannot check in at the hotel

Cannot Find the Hotel Location

How to Resend My E-ticket and Voucher

I have successfully obtained my voucher. How can I use it to check in at the hotel?

How to Resend My E-voucher

Hotel Voucher Not Received

I’ve made a payment, but the accommodation charged me with some additional fees to my credit card. What should I do?

I forgot to bring the credit card that I used to make my reservation. Is this OK?

Cancellation & Refund

I want to reschedule my stay

How to Cancel and Get a Refund for My Hotel Booking

I want to refund a hotel booking with non-refundable policy

How to Reschedule My Hotel Booking

How to Check My Refund Status

Why can't I find the option to reschedule my booking?

Can I transfer my accommodation booking to someone else? If I cancel my trip, can that person use the booking?

What are the available payment methods to pay for Easy Reschedule?

Refund Hotel Booking for Non Refundable Policy

Reschedule

Checking Your Booking Status

Does Easy Reschedule incur any charges?

I want to reschedule a non-refundable hotel booking

How do I reschedule my booking?

How to Reschedule a Non-refundable Hotel Booking

How to Reschedule Hotel Reservation Due to Wrong Booking

What is Hotel Easy Reschedule?

If the price of the new booking is lower than my original booking, how long will it take to process a refund?

Product Information

I have booked a Flight + Hotel package and changed my flight schedule. Will the changes be automatically applied to my hotel booking?

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Traveloka | Business Registration Number: 291-86-03397 | Representative: Ahn Jung Woo | Address: South Korea, Seoul, Gangnam District, Teheran-ro, 431 Justco Tower 5-008 06159 | Email: cs@traveloka.com | Mail Order Business Report Number: 2024-Seoul Jung-gu-2034