Calgary Marriott Downtown Hotel

Extremely disappointing stay and nowhere near what we expected from a 5; 4 or even a 3-star hotel. The rooms are very run-down and poorly maintained, with ripped carpeting, torn chairs, and extremely limited amenities—just a small bar of soap and a small bottle of lotion. Cleanliness was an even bigger concern. We found popcorn and other debris left behind by previous guests underneath and around the couch (visible), the toilet bowl was dirty around the top rim, and the light switches were visibly stained. Even the hallways leading to the rooms had an unpleasant odor. There seemed to be absolutely no attention to cleanliness, maintenance, or detail. The overall condition and cleanliness of the room fell far below what we would expect from a 4-star property—in our experience, even many basic motels are better maintained and cleaner. This was one of the worst hotel stays we have ever had, and we would not stay here again. For the price charged, the quality was simply unacceptable. This property does not live up to the standards we would expect from the Marriott Bonvoy brand and was extremely poor value for the money.

Everything was great about the hotel. Pillows and mattresses do need a update I would recommend

Yhe valet parking is useful, property is in a good location for entertainment and dining. The lounge on the main level has amazing old fashioned drinks. The M Lounge was a good retreat, snacks and drinks available there too, along with TVs to watch.

Great location, parking was great, staff pleasant and helpful.

Very nice

We went here and spent a lot of money for the night of our wedding. We showed up in a white dress, and suit with luggage. We stood at the front desk waiting to get checked in. We were the only guests waiting. The person working at the front desk saw us, did not greet us, and proceeded to make 3 phone calls while we waited until she even acknowledged us. Didn’t see friendly or make us feel special in any way. Asked for an ID and credit card. I gave it she didn’t even acknowledge or congratulate us until I said oh we just got married. We ordered room service for a special breakfast the morning after we got married but got super cold food. We called the front desk to rectify it but she said I don’t know and what do you want me to do. I just work at the front and not the kitchen to which I replied working at the front you should be there and willing to help with any issues that arise. At $500 for one night which we were hoping would make us feel special and especially with ordering breakfast which we didn’t get much help on we feel is a waste. We shouldn’t have splurged that last $500 and just went home on our wedding night. Now we will never stay at a Marriott Hotel again. I know this may seem lengthy but having spent so much money all day and ending your wedding with this was just super disappointing. I’ve never even ever written a review on here before. Stay somewhere else in Calgary. I’m sure any other hotel would have went above and beyond.

Hotel itself is kept well. The rooms are a 3 star at best not 4 star for sure.

Clean organized amazing

Staff are always available and helpful- this location is managed very well - polished approach and everyone is kind - the valet service is flawless - its my go to staycation for everything restful and easy.

Great experience. Thank you.

Staff were very helpful, they give you refillable water bottles which is a nice touch. Room was generic but clean and well setup

Fabulous all round

Great location for the stampede. Building is a little older but the service and staff made up for all of it. There is a bar in the lobby and you can actually order room service to the room as well!

Honestly, it was the first day of Stampede and everything and everyone were excellent!!

We had a great stay during the Stampede!

Great service friendly and helpful staff

None

We couldn’t sleep at all, our room was so noisy

Close to Stephen st and lots of restaurants not extremely loud could use some updates in the rooms but nice

Breakfast was very good