Le Méridien Santiago

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This hotel is in a great, safe licatiin. We were able to walk to lots of interesting places. Walk to restaurants etc.

nice

Everything was excellent, great location, great service, great room, very nice pool and amenities, and wonderful breakfast

The location was good for walking to attractions, museums and restaurants. The room & beds were very comfortable. They stored our luggage after check out before our late evening flight.

staff was wonderful!

Didn’t have breakfast

Great staff

Good

Courteous staff. Quick check-in. Comfy beds. Nice size rooms. Carpets need replacement.

Nice

Kudos to Hotel Meridien for having Ms Ana Echeverria and Mr John Freire. They are helpful, friendly and accommodating. A pleasure to stay here. The room is immaculate, food delicious. The Hotel close to Metro yet quiet, safe area.

Carpets and room quality was awful. Old tv and no options to streaming services or screen mirror options. Very disappointi g for a "five star" hotel

this is not a 4 star hotel, 2 star at best. stained floors, peeling walls and smelly carpet

Desk Officer Gonzalo was outstanding providing us a great welcoming, tips for the city and staying as well, he made sure to book reservation at a restaurant for us and to upgrade our room due to a A/C malfunction. Great work!

Excellent

Good overall stay. Staff was excellent. Area around the hotel did not feel safe.

not clean, insecure area

This isn't a hotel, it's a shambles. It's completely dilapidated, old, and dirty, with carpets caked with grime. Out of three elevators, only one works, and the wait time exceeded 20 minutes. You had to call the front desk to get a poker player to take the elevator up to 22 floors. It's a joke. A miniature cookie as an apology, a joke? I'm surprised a chain like Le Meridien would brand this hotel as a disgrace. for the price they charge the value for money is absurd

I really want to give this hotel a better rating because the staff was great. That said, I can't possibly recommend this hotel. The neighborhood isn't safe after dark. Several locals that I talked to told me that this is a crime infested area, and an American tourist was actually stabbed to death last year in this neighborhood (I looked it up. It's true). They have giant metal gates that lock down the hotel after dark. The hotel itself is in desperate need of a facelift. The carpets are stained everywhere. The phone in my room didn't work. The TV was incredibly outdated. The food in the restaurant and bar was outdated and extremely overpriced compared to restaurants in town. I can look past a lot of the cosmectic things, but the fact that this neighborhood is extremely unsafe by itself compels me ot urge people not to book here.