DoubleTree by Hilton Hotel Bristol South - Cadbury House

MPW restaurant was a plus and the health spa was lovely (excellent gym).

Very nice and comfortable hotel. The rooms are well appointed and modern. I prefer walk-in showers rather than over-bath showers, but the bathroom was spotless.

Booked for a family break. We found the facilities we’d looked forward to disappointing. Limited swimming times for under 16s meant we couldn’t use the pool in the morning before our trips out. TV didn’t work in our room for the first day. Steak restaurant was good. Pizza place, wasn’t - 2 cold pizzas and 1 burnt. Overall hotel is nice and staff were helpful. We felt they could be more open to families and they needed more staff in the club area.

Initial check in was a bit hostile but the other receptionist made up for it! Room was ready early the room was clean and comfy. The spa and leisure facilities were great and the gym very well equipped. We didn’t eat in the bistro as it shuts early on a Monday but went to a lovely nearby pub. The grounds are beautiful in the hotel and worth a wonder. The car park seems pricey at £10 a night but the breakfast was stunning. Overall very pleased.

Amazing

Wonderful food. Very average service

Staff were very friendly and efficient. Stay was relaxing. Only thing us would have been nice to have hot chocolate in the room for a non tea or coffee drinker.

I just want to start this by saying I cannot fault the staff at all. Every single staff member we spoke to was welcoming, friendly and warm and actually were one of the only good things about our stay. The Club was the other only good thing about the stay. The room was small and didn’t come with a fridge (just like any basic travel lodge or premier inn would). The toilet was full of limescale. The TV was useless - it uses a casting tool to make it a “smart” TV and uses this through a shared WiFi - but as soon as you connect to the WiFi, your device then won’t load what you want to play. It quite literally doesn’t work at all and when we asked about this we were just told the tv doesn’t connect to internet and that was it. We decided to order room service as the menu reflected white a lot that was served in the restaurants. We didn’t mind about the wait as it was Valentine’s Day. But the food was shocking. The burger reflected an Iceland frozen patty - dense and dry. The tomatoes were practically green and hence very hard. The mac and cheese was just overcooked pasta in a milky runny sauce with a slice of melted cheese on top. And all for £50. The room in total with the food was £245 for one night with breakfast - please if you’re reading this - STAY AT A TRAVELLODGE AND DONT WASTE YOUR MONEY!!!

I found that two of the receptionists we encountered were quite rude and blunt however one lady was lovely

We stay here multiple times a year and usually its quite pleasant hence going back. But this time; the outside hot tub was freezing, the TV in the room was broken (remote worked but slow to no response from TV) and no welcome cookie! All just a bit disappointing. Food in the restaurant was nice though.

Scored high on the usual cleanliness and staffing ratings however rated down overall because: 1. Our quality of sleep was awful. The pillows weren’t our cup of tea which we understand is different for all but the banging and clanging noises all night near our room were irritating. Yes we turned the A/C off in case it was that. 2. £10 to park your car at a hotel you’ve already paid quite a lot of money to stay at is daylight robbery. We were luckily going out so could leave our car elsewhere.

It was a lovely hospital. Sadly our heating didnt work but the receptionists was so lovely she managed to provide us with extra duvet. Marcos restaurant was do lovely. Staff were so nice.

Very nice room with beautiful view of the gardens. The spa was awful very dirty

Great hotel and facilities but the air con / heating in the room wasn't working so the room was cold

Super location near the airport and Clevedon

Lovely stay, very friendly helpful staff. We will definitely be back again !

My room was located on the lower floor (zero) and there was no heating or tv working in the room - I contacted reception who said I could have moved rooms if I wanted to but they didn’t have any ! (Pointless offer) they offered to bring a heater but the tv would not be looked at until the following day. When I asked about my discount I was told I needed to go to reception and register my card before they would put my order through to the kitchen, so I did this. I went to reception the following night to settle my bill so I could leave early the next morning and asked about my Jet2 discount that we are eligible for at all Hilton properties (due to the amount of business we place with Hilton hotels) I was told I would need to see the receptionist on shift the next morning as she did not know how to process it. In the morning there was a note pushed under the door which said my credit card had been declined and I needed to contact reception, when I enquired the payment had gone through and when I asked to settle my food & parking costs I again mentioned my discount and was told ‘you only get it when booked by jet2 directly! I disagreed and said I always pay separately for food, parking and drinks which is also settled on a jet2 company credit card and still get the discount, but she refused to do anything further so I paid and took my receipt and left! My receipt for my accommodation was for £232.40 but £278.00 has been taken from my company card! Not impressed at all!!

Great hotel if had at the right price and very near to airport.

Good food

Had a fantastic experience, the staff were nothing but impeccable and the overall stay was excellent! The pool & facilities there were great! The restaurant options was handy to have and of decent quality with MPW. Main negatives were lack of hand towels - seemed to be a shortage in the hotel as other people having this issue. Also doors weren't insulated too well as could hear lots of noise in corridors at night and early morning. The parking fee is also a joke for hotel guests - this should be either free or very good value. 4 nights equalling £40 is a bit of a joke. Overall though, had a really good experience despite being slightly worried with others feedback. Service though was perfect!