Hilton London Kensington

Fabulous customer service! Room was a good size and thank you for the cookies Great location !

It was the best experience ever, the room clean with nice view of street and garden. The menager very kind and friendly, I asked to extend check out due to sickness and she did perfectly menage everything. It is also near so many places for visit.

The staff are exceptionally helpful. We travelled for a family funeral with elderly parents with limited mobility. Everyone went out of their way to assist. If I may, there are some infrastructural items that could be updated to better facilitate disabled travelers. E.g. the ramp is quite steep and would be a challenge to navigate without assistance; the accessible entrance to the bar requires someone to open a curtain and the door- universal design principles could help consider better end-to-end accessibility for all visitors. The doorways to bedrooms are tight- my mam uses a walker and while the bathroom was accessible, the biggest challenge was getting in through the bedroom door! My dad struggled with the keycard use in the lift in particular- other guests were very good at helping him out but the systems applied really should be stress tested by a wide range of guests for maximum efficacy. Additional seating at the entrance to the hotel would help anyone with a mobility issue/pregnant/older person to wait while taxis are on their way. Seating in reception is very low for anyone with mobility issues. All these are suggestions- but the key element- the approach to customer service - is very strong. Really great people.