Excellent location and good customer service! We arrived early and they allowed us to check-in with no extra cost. They also provide luggage storage upon check-out should you wish to explore more on your last day. We definitely enjoyed our stay!
Great! Ate Josie (Filipina) clean our room everyday. She changed our towels and arranged beddings everyday. Our room temperature is very cold which gives us comfort because of 29-35 degrees heat outside. As to comfort and location, the place is secured and very near all restaurants, fast food chains, shopping center and mrt. I recommend this place and I’ll stay here when we’ll get back. Thank you Joyous for taking care of us! We really had a joyful summer vacation for 4D/3N.
The place was easy to find. We were given an upgrade which was a blessing for my elderly mom who need more bed space. The place was clean and basic amenities were provide (hair-dryer, towels, toothbrush, blanket, there is liquid soap and shampoo too.) The place is small. Hallways and rooms as expected. It was comfortable enough in the room. They have manual water heater. The room was clean. The elevator has a queue at times since they only have one that serves about 7 floors. The ground floor has lots of money changer so it was convenient. They microwave and boiling water available at the common area.
The hotel give you a hand phone to be used outside, can call 10 countries for free, also the drink on minibar is free. the room is clean, the size of the room is standard of hongkong hotel.
Room's air conditioner were not working and no other solution than allowing us to open the window. We couldn't check if other rooms have AC problem, but the hallway, elevators and lobby was air cooled. Staff were not friendly during interaction. Check in time 3pm, no early check in available my family which has a child. About this check in time it was the same with 6 years ago. No improvement, it was a decreasing impression for me who have stayed there 5-6 times.
Good location, food and transportation almost all day serve. Staff are great, most of them speak good English and helpful. Breakfast is average, room size a-bit cramp, and no shower option bathroom. Lobby, room and others facility pretty new (well renovated).
The room is kinda small for 2 guests with 2 big luggage. But the location is great, it only took few minutes to go to the nearest train station and bus stop. Too bad, even though there is no smoking policy but there is still smoking people there.
Many ants inside. Dirty inside and outside. No sign of the name outside building. Its hard to look for. Reception is not always available even during business hours. Different with the pictures on the web.
Please to be back to Park Lane Hong Kong a hotel at the hearts of Causeway Bay after being away through out the Covid pandemic. Meeting the always cheerful and courteous staffs has made our days. It full of pleasant awesome experiences.
very nice and friendly staff, near shopping place and very easy to find food. amazed view from the room.. got upgraded by hotel staff... very recommend
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