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People often overlook the fact that hospitality is ultimately about people, not just the place itself. This is where Emerald truly shines! Apart from its exceptional property and fantastic location, what really makes a stay memorable is the people who make you feel welcome. From the security guard at the entrance to the housekeeping staff, everyone is courteous, humble, and genuinely pleasant in every interaction. While our experience with the entire team was wonderful, I would particularly like to appreciate Mr. Girish, Ms. Sanchini, and the lady from the restaurant team who assisted us with our orders (sorry I missed the name). Their warmth, politeness, and attentive service made our stay even more special. A beautiful property can attract guests, but it is the people and their hospitality that make them want to return. Emerald truly understands this!

The ITC Fortune JP Palace, Mysuru hotel is very good in terms of location, facilities and food. My wife and I had a lovely time at the hotel and walked around the hotel. The railway station is walkable and there is a huge shopping mall right behind. The room was very clean and the service was very good. The staff were courteous and very helpful. The breakfast spread was sumptuous and very tasty. A great place to relax and chill in Mysuru.