Nishiyama Onsen Keiunkan

Amazing experience! Family of 4 with 6 & 12 year old children.

Wonderful experience !

I was really looking forward to this trip to Nishiyama Onsen. The hot water springs were amazing the staff not so accommodating. Lots of bowing and thank yous but no real assistance. We requested soy sauce with our appetizer and they said no and wouldn't bring it. Check in is 3PM and check out is 10 AM. It's a rather expensive undertaking considering that the property is quite remote. I really wanted to stay there because of the history, the oldest continuously inhabited hotel in the world. Sadly I was put in the newer rooms so I didn't really get that experience. They practically kick you out at 10:00AM, I was organizing my luggage and the desk clerk approached me and barked, you have to settle your bill, as if I would try and leave without paying. They weren't even prepared I had to wait while they added up all the charges. I have never been treated so poorly anywhere else in the world.

Very happy with this hotel.

The most amazing experience me and my husband ever had in our lives. Absolutely beautiful, great food and staff. Highly recommend it!

Our 3 Day stay at the onsen was very relaxing. The staff was friendly and informative. The language barrier, though still present, wasn't much of an issue. The staff were quick with their phones to do a translation if needed. We recommend a 2 Day stay and visit the small village of Narada which is a 5 minute bus ride up the mountain. It's a small and quaint little village with engaging museums.

This is the most incredible place I have ever stayed. It isn't a luxury spa as much as an over all experience. The scenery is absolutely beautiful, the hot springs are great, and the food is the best.

Amazing Onsen! The history, the natural spring-fed baths, the staff, the dining selections make for a once in a lifetime experience!

I'm sorry to say that this experience was not at all what we expected. The lobby is beautiful, however the rooms show signs of significant deterioration (water damage). The bathrooms are old and use water from the hotspring - though commendable from an eco perspective this means smelly showers (sulfur) which is an unpleasant experience. The staff were very kind, however training needs improvement as the service was disjointed and awkward. Last but not least our "balcony" room overlooked the roadway and several dilapidated buildings used for staff parking. I can deeply appreciate the historical significance of the location, however the facilities are not worth the price and require significant investment to bring them up to standard.

Outstanding stay at Nishiyama Onsen Keiunkan! The property was larger and more updated than I was expecting- including a choice of 6 different onsen baths to use (2 private and the other 4 alternating between men/women depending on the time of day). The staff were all without fault and absolutely lovely and despite my limited Japanese there we no issues communicating. Complimentary shuttle pick-up at Minobu Station for the 1hr drive to the property. High quality dinner and large Japanese breakfast provided in a private dining room. Overall, an exceptional stay and I feel very privileged to have the opportunity to stay at this 1300+ year old property.

Wonderful experience, completely fulfilling

El mejor hotel que fui en mi vida y eso que fui a muchos, cuarto súper espacioso, muchas piletas de aguas termales para relajar y vistas increíbles desde el cuarto y el complejo en el medio de la montaña

an authentic and unique Japan experience! We came two years ago and this time brought our Japanese-based son and daughter with us to stay for two wonderful days.

By far the most serene and peaceful experience of my life. I can’t overstate how accommodating the staff is. Our room was upgraded and we had a corner suite of 3 large rooms overlooking the mountains and the river. I was astonished how luxurious the rooms and food are. Each night we had an 8 course meal, each morning a huge breakfast. Honestly, it was too much food - that’s the only complaint I have! I felt terrible wasting even a bite of the exquisite, carefully prepared gourmet food. I will be back to recharge and unwind in the hot springs. This was the highlight of our first 2 week vacation in Japan. I can’t get over how heavenly the property is. And it’s immaculately maintained. Such careful attention from the staff. What a gem. I feel so lucky to have experienced this magical place.

Amazing hospitality. Food was incredible, and the onsens were awesome.

Thanks a lot for your kindness and hospitality.

Clean room, staff were very nice, spa clean, family friendly.Variety of food. Menu changes every day.

Absolutely stunning property! Might as well be out of a movie or painting. The staff was incredibly hospitable and an impressive number spoke English. We had no trouble reserving a beautiful private onsen for our desired time. Dinner and breakfast are expansive and potentially adventurous for those not accustomed to more traditional Japanese food. Possibly the best place in the world to come meditate and relax.

Such a unique experience, you truly unplug while you’re here.

We loved our stay here. Historic, incredibly beautiful location. Staff really make every one feel so welcome. Personal greetings and incredible attention to every detail.