Banyan Tree Puebla

Hotels
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9.2
/10
Exceptional
745 reviews

What Guests Say About Their Stay

Erika

10.0
/ 10
The place was amazing and my kids loved the little robes and slippers that were provided at the hotel ..

Vanessa

10.0
/ 10
Absolutely gorgeous property. Spacious and comfortable rooms. Everything is impeccable; the bed is comfortable. The staff is prompt and efficient. We tried different restaurants in the property and everything was delicious, both food and cocktails! The area is very walkable and safe. You can easily reach the historic center in about 15-17 minutes, walking leisurely. Great views from the rooftop! Our only "negative" comment is that our room was very hot, even with the air conditioner - which was supposedly at max, but wasn't really cooling the room. At night, it was easier to open the windows to reach a comfortable temperature. During the day that was just not feasible. It's only April, so I assume the room would get even hotter in the summer. Puebla didn't normally reach such hight temperatures, but with climate change, Banyan Tree might need to invest in a better cooling system. Other than that, we'd absolutely return - but maybe only in the winter months. 😉

David

10.0
/ 10
Fabulous roof deck / pool. Brilliant food. Amazing rooms Air conditioning / heating didn’t work. Coffee maker didn’t work. Wasn’t able to get fixed despite requests. Internet slow
In the Area
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10 Norte #1402, Col. Barrio del Alto, Puebla, Estado de Puebla, Mexico, 72000

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Banyan Tree Puebla is a good choice when you are visiting Puebla. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Banyan Tree Puebla

10 Norte #1402, Col. Barrio del Alto, Puebla, Estado de Puebla, Mexico, 72000
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Lobby Banyan Tree Puebla
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Discover More About Banyan Tree Puebla

General


Near El Parian Market

Location


With a stay at Banyan Tree Puebla, you'll be centrally located in Puebla, within a 5-minute drive of Zócalo de Puebla and Centro Expositor. This family-friendly hotel is 11.4 mi (18.4 km) from Africam Safari and 1.8 mi (2.9 km) from Puebla Cathedral.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Five Wounds of San Francisco Conventional Church - 0.1 km / 0.1 mi
Main Theater of Puebla - 0.4 km / 0.2 mi
Artist Quarter - 0.4 km / 0.3 mi
Puebla Convention Center - 0.5 km / 0.3 mi
El Parian Market - 0.5 km / 0.3 mi
Alfenique House - 0.6 km / 0.4 mi
Candy Street - 0.6 km / 0.4 mi
Mexican Revolution Museum - 0.8 km / 0.5 mi
Santa Monica Convent and Museum of Religious Art - 0.8 km / 0.5 mi
Guardian Angel - 0.8 km / 0.5 mi
Ovando Bridge - 0.9 km / 0.5 mi
Iglesia de la Compañía - 0.9 km / 0.6 mi
Callejon del Sapo - 0.9 km / 0.6 mi
Los Sapos Bazaar - 1 km / 0.6 mi
Santo Domingo Church - 1 km / 0.6 mi

The preferred airport for Banyan Tree Puebla is Puebla Intl. Airport (PBC) - 35 km / 21.7 mi

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puebla? This hotel has 4951 square feet (460 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Dining


Grab a bite at Pasquinel Bistrot, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Local cuisine breakfasts are available daily from 7:00 AM to noon for a fee.

Rooms


Make yourself at home in one of the 78 air-conditioned rooms featuring minibars and espresso makers. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 55-inch Smart televisions with cable programming provide entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.

All facilities in Banyan Tree Puebla

Bar, Cafe and Lounge Banyan Tree Puebla
Bar, Cafe and Lounge
Swimming Pool Banyan Tree Puebla
Swimming Pool
Entertainment Facility Banyan Tree Puebla
Entertainment Facility
Fitness Center Banyan Tree Puebla
Fitness Center
Functional Hall Banyan Tree Puebla
Functional Hall

Things to Do

  • Spa
  • Outdoor pool
  • Garden
  • Fitness center
  • Library
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

General

  • Banquet
  • Rooftop terrace
  • Terrace

Food and Drinks

  • Breakfast
  • Snack bar

Business Facilities

  • Meeting rooms
  • Conference rooms

Kids and Pets

  • Babysitting with surcharge

Transportation

  • Valet parking (surcharge)

Connectivity

  • Free WiFi

Accessibilty

  • Accessible path of travel

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Banyan Tree Puebla

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

  • Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults, and MXN 475 to 999 for children
  • Airport shuttle fee: MXN 1250 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Limited Number Of Pets In Room

Professional property host/manager, No rollaway/extra beds available, Noise-free rooms not guaranteed, Essential workers only - NO

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Banyan Tree Puebla
78
Number of floors in Banyan Tree Puebla
4
Another facilities in Banyan Tree Puebla
Spa, Outdoor pool, Garden, Fitness center, Library

Frequently asked question in Banyan Tree Puebla

What are available facilities at Banyan Tree Puebla?
There are top facilites at Banyan Tree Puebla such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Banyan Tree Puebla?
The standard check-in time at Banyan Tree Puebla is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Banyan Tree Puebla provide breakfast?
Yes, Banyan Tree Puebla provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Banyan Tree Puebla?
Banyan Tree Puebla is a 5.0-star hotel.
How many floors does Banyan Tree Puebla have?
Banyan Tree Puebla has 4 floors.
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More Reviews from Other Guests in Banyan Tree Puebla

9.2
Exceptional
From 745 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Banyan Tree Puebla

Number of reviews per page
20
40
Top reviews
Erika
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The place was amazing and my kids loved the little robes and slippers that were provided at the hotel ..
Francisco
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Amazing spacious rooms and the staff was friendly.
Vanessa
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Absolutely gorgeous property. Spacious and comfortable rooms. Everything is impeccable; the bed is comfortable. The staff is prompt and efficient. We tried different restaurants in the property and everything was delicious, both food and cocktails! The area is very walkable and safe. You can easily reach the historic center in about 15-17 minutes, walking leisurely. Great views from the rooftop! Our only "negative" comment is that our room was very hot, even with the air conditioner - which was supposedly at max, but wasn't really cooling the room. At night, it was easier to open the windows to reach a comfortable temperature. During the day that was just not feasible. It's only April, so I assume the room would get even hotter in the summer. Puebla didn't normally reach such hight temperatures, but with climate change, Banyan Tree might need to invest in a better cooling system. Other than that, we'd absolutely return - but maybe only in the winter months. 😉
Read More
Christopher
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

AMAZING EXPERIENCE
David
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Fabulous roof deck / pool. Brilliant food. Amazing rooms Air conditioning / heating didn’t work. Coffee maker didn’t work. Wasn’t able to get fixed despite requests. Internet slow
Alvaro
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Everything was great!
Robert
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Beautiful hotel in a good location with a view of the volcano.
Robert
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

great stay and hotel service, I recommend
Miguel
icon-with Partner
with Partner
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

WiFi connection needs to improve and they do not have a work center or a place in the room for you to work. The staff was very friendly and they offered me a table at the restaurant but it did not have a place to plug in and the WiFi was terrible.
Jerome
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Excellent in all respects.
Kerry
icon-Leisure
Leisure
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Incredible rooms. Very sound proof. Everything is first class. It is a newer building integrated into historic structures with high quality finishing at every turn. Exceptional property. Just touching the historic district. Pleasant location. Only weakness I could find was they are about the only restaurant without a proper espresso machine. Poor me I know. Good excuse for a pre breakfast morning walk
Read More
German
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Room was beautiful and always clean. Great staff!
Elisa
icon-with Partner
with Partner
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Beautiful hotel, friendly staff, and nice rooms in a good location.
Alex
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Staff was fantastic, room was spotless and extremely comfortable
Sungman
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Very cozy and calm. Wonderful
Jose
icon-Leisure
Leisure
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Food is great and the staff is great. Had a great massage with Dani. Think she fixed my back! My 3rd or 4th time here, I'll be back...
David H
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.
Scott
icon-with Partner
with Partner
8.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

Banyan tree hotel itself was awesome but there were some protest going on for couple of hrs while we were having a nape and it was very loud outside the room.
Jon
icon-Leisure with Pet
Leisure with Pet
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Amazing stuff and beautiful property
Monty
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Banyan Tree Puebla

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Korea Ltd. | Business Registration Number: 291-86-03397 | Representative: LOOI YUNG JOSHUA | Address: 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) | Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 | Email: cs@traveloka.com | Mail-order Business Registration: No. 2025-SeoulGangnam-02676 | Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved
9.2
Exceptional
From 745 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Banyan Tree Puebla

Number of reviews per page
20
40
Top reviews
Erika
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The place was amazing and my kids loved the little robes and slippers that were provided at the hotel ..
Francisco
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Amazing spacious rooms and the staff was friendly.
Vanessa
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Absolutely gorgeous property. Spacious and comfortable rooms. Everything is impeccable; the bed is comfortable. The staff is prompt and efficient. We tried different restaurants in the property and everything was delicious, both food and cocktails! The area is very walkable and safe. You can easily reach the historic center in about 15-17 minutes, walking leisurely. Great views from the rooftop! Our only "negative" comment is that our room was very hot, even with the air conditioner - which was supposedly at max, but wasn't really cooling the room. At night, it was easier to open the windows to reach a comfortable temperature. During the day that was just not feasible. It's only April, so I assume the room would get even hotter in the summer. Puebla didn't normally reach such hight temperatures, but with climate change, Banyan Tree might need to invest in a better cooling system. Other than that, we'd absolutely return - but maybe only in the winter months. 😉
Read More
Christopher
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

AMAZING EXPERIENCE
David
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Fabulous roof deck / pool. Brilliant food. Amazing rooms Air conditioning / heating didn’t work. Coffee maker didn’t work. Wasn’t able to get fixed despite requests. Internet slow
Alvaro
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Everything was great!
Robert
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Beautiful hotel in a good location with a view of the volcano.
Robert
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

great stay and hotel service, I recommend
Miguel
icon-with Partner
with Partner
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

WiFi connection needs to improve and they do not have a work center or a place in the room for you to work. The staff was very friendly and they offered me a table at the restaurant but it did not have a place to plug in and the WiFi was terrible.
Jerome
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Excellent in all respects.
Kerry
icon-Leisure
Leisure
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Incredible rooms. Very sound proof. Everything is first class. It is a newer building integrated into historic structures with high quality finishing at every turn. Exceptional property. Just touching the historic district. Pleasant location. Only weakness I could find was they are about the only restaurant without a proper espresso machine. Poor me I know. Good excuse for a pre breakfast morning walk
Read More
German
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Room was beautiful and always clean. Great staff!
Elisa
icon-with Partner
with Partner
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Beautiful hotel, friendly staff, and nice rooms in a good location.
Alex
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Staff was fantastic, room was spotless and extremely comfortable
Sungman
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Very cozy and calm. Wonderful
Jose
icon-Leisure
Leisure
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Food is great and the staff is great. Had a great massage with Dani. Think she fixed my back! My 3rd or 4th time here, I'll be back...
David H
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.
Scott
icon-with Partner
with Partner
8.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

Banyan tree hotel itself was awesome but there were some protest going on for couple of hrs while we were having a nape and it was very loud outside the room.
Jon
icon-Leisure with Pet
Leisure with Pet
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Amazing stuff and beautiful property
Monty
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.
Read More
Number of reviews per page
20
40