Emporio Mazatlan

Wonderful helpfull staff,clean nice view by the ocean

More umbrellas in the pool area.

Es edificio viejo el desayuno y la comida no están buenas, no tiene acceso a la playa, pero sin embargo está céntrico y cerca del malecon

Que limpiaran mejor las habitaciones

Everything was great the location was perfect where you’re able to walk around and enjoy local dining n shopping . Only thing if you have an early flight in don’t expect to get in to your room without paying extra check in isn’t until 3pm it was very hot n humid we were very tired from our flight called at 10:30 was told it would be xtra payment to get in then we showed up at 1:30 but still we were unable to get in until 3 pm when our friends were at another hotel they got in at noon no time extra charge. That’s the only thing we didn’t like.

Monica (pool waitress) was super nice and helpful; she always honored me by saying hi or good morning when she saw me! Said was very helpful too!

Las camaristas no hacían bien el haceo

This was my first time and I love everything. Very clean and staff very friendly and helpful.

All good including the service

Great option alot of restaurants nearby

Great service

my room was gorgeous, view was wonderful very low noise on the front no noise at all on the back to the pool and beach

Great hotel

Clean rooms , Breakfast was great, staff were very friendly, walking distance to many restaurants and el malecon!!

Super professional and a great hotel

We understand is beach front hotel but have a roof open party nobody in the hotel can sleep or relax.

Our room was amazing! Corner room with full island views and close to lots of restaurants and live music.

No flexibilidad para mover tu fecha

Where do I start… staff greeted us friendly, we paid extra for a kitchenette (shown in pictures) and we received a room with a little kitchen with a small fridge, microwave and sink…no dishes or cutlery or stove top to cook). Room was ok, dated but ok, we had partial ocean view but our door faced the Main Street and had and inch gap at the bottom so bugs and stuff could get in and the noise until 3 am from the bars and motor bikes and pulmonías was LOUD. The balcony facing the ocean was the only quiet place. We asked to change rooms and it was extra charge, bed was very soft, we asked to change rooms no it was extra, everything was extra. We asked for a warm blanket and they sent us another duvet cover, (white was not white). Very low end hotel. It came right away and the manger called right away to see if it was sent! The pool…small, no swim up like the pictures showed. There is a bar beside it to get drinks at à cost. Pool was missing half the tiles. Loungers were OLD and repainted, if you wanted to lay on one of the beds it was 400 pesos for the day. Beach was very nice. Staff at pool bar and restaurant very lazy, manager was always coming out to see if we were happy. Long story short, if you were not Mexican they did not see you ! We left 4 days early and went to the RIU for the rest of our vacation. Will never stay here again

Located in the Golden Zone, the hotel is a 5-minute walk from the Malecón, plus lots of stores and restaurants, which made shopping, day trips, and taxi/Uber rides a breeze. Overall, we had a wonderful time and can't wait to return to Mazatlán. Staff were incredibly friendly (about half spoke some English), and the restaurant, Condimento, offered a massive, delicious breakfast buffet that includes excellent Mexican and American food, plenty of fresh fruit, plus hot and savory dishes. Sandra and Adan took great care of us and made us feel welcome everyday. Angel, who runs the pool side bar, did a lovely job anticipating our needs and ensuring that we were comfortable lounging in the cabanas. We spent our weeklong stay in a spacious Junior Suite that had a spectacular view of the ocean, perfect for watching pelicans dive and hunt. Small note: our wing of the hotel was immediately next door to several restaurants and La Rosalía, which is a nightclub, so we were a little worried about noise during our first night (Saturday) given all the mariachi bands performing on the beach and parties we could hear all night, but thereafter it was rather quiet for the rest of the week, with events wrapping up around 10-11pm. Plenty of fantastic mariachi musicians during the day, but nothing that interfered with sleep or resting up for day excursions. (From the hotel courtyard, you can hardly hear anything except the ocean quite frankly.) Honestly, a week isn't long enough for this gem.