Gran Hotel de Querétaro

Good alternative in Central Queretaro with optional car park

Staff was very helpful and friendly but room was not in the best condition. I had to change rooms because of noisy pop in air conditioning and loud noise in the bathroom. The other room’s air conditioning was not working properly either. There was water dropping to the floor and had to turn it of instead.

My family enjoyed our stay here and the location was amazing, everything within walking distance. The staff goes above and beyond to make our stay excellent. The only concern we had was the shower water was too cold and not great pressure

Todo me pareció excelente!!

Nice well located hotel. Great staff

The hotel itself is in a great location, close to food, entertainment and shopping. The rooms have a great view with a small balcony, very small. Viktor was amazing very helpful always asking how we are doing ans just checking up on us. When we did need something he was on it, great hard worker with a great attitude.

Cool property in historic district. Rooms are not fancy but they are large with large bathroom and very high ceilings. Hallways are very wide, tall, and impressive. Apparently the place used to be a convent.

Not too clean

The Grand Hotel de Queretaro is centrally located, making it a perfect base for exploring Querétaro. Our room was ready upon arrival, which made check-in smooth and convenient. Marina kindly arranged our early morning transportation to the airport, and the bell staff were friendly and helpful throughout our stay. Overall, this is an excellent place to stay if you want to be in the heart of central Querétaro.

Love the location and staff at the Grand Hotel.

Excellent location. Early check in was nice. Staff super friendly. Room was nice. Very walkable location.

Very kind and accommodating staff, and the location is excellent! However, that being said, you should be prepared for some noise due to the area. The hotel is definitely dated and could benefit from renovations. Unfortunately, when I went to take a shower, I discovered black mold covering the bathroom. The staff responded quickly, which I appreciated, but I didn’t feel comfortable staying in the room for health reasons. There were no other rooms available, so I had to leave late Saturday night. Since then, Hotels.com has been trying to contact the property on my behalf, but unfortunately there has been no response to issue the refund I was told they would issue.

El hotel está muy céntrico, pero los cuartos. Están un poco descuidados viejos y el baño estaba sucio

Excellent caring professional and friendly staff willing and able to assist with various changes I requested.

Very clean and courteous.

Our door man was wonderful. He went over and above for us.

Clean room, very nice, courteous staff.

All the staff members were very attentive and helpful. The hotel has an unparalleled location, plus it's clean and A/C works. I recommend it to anyone to visit Queretaro.

The pros: The property location is excellent, right in the middle of everything! Our room had the most gorgeous view of the church and square. Convenient valet parking (for a fee), very nice staff. The cons: dirty and raggedy carpets throughout the hotel, a musty smell in the room, - which is probably from the carpet! and very low pressure in the shower. I had to request a luggage rack, as there was nowhere to set our suitcases. The building is absolutely beautiful, but in need of TLC. New carpets or floors are a MUST.

Personal muy atento. Las habitaciones y baños deben modernizarse.