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Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
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Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
Others
7.4
/10
Pleasant
898 reviews
What Guests Say About Their Stay
Lucy
10.0
/ 10
The resort itself it very clean and the staff is friendly and willing to help at all times . We dined at Dorado and the steak house and both were very dissapointing .One should not need to go to the buffet after eating at these restaurants . We were at Hideaway and upgraded to Diamond club so we were expecting a higher level of dining .We stayed there five years ago and found the food was much better at that time .
Our butlers were superb .Luis and Ulise were very attentive and listened to our concerns and filed reports on our behalf . I would certainly request them both should you decide to book a trip .
Mariela
10.0
/ 10
Beautiful place to stay in very cleans lots to do in the hotel. The only problem we had was with the servers in the pm in the buffet they would completely ignore us and didn’t bother to ask how we were doing or bring us drinks and they would try to say that we couldn’t be in the buffet! The am staff in the morning was amazing we would always try to find Angel he was always friendly and we also love Jacinto in the bar area really fun and friendly! I would recommend the Royalton Hotel!
Geoffrey
10.0
/ 10
Exceptional service. Great food. The property is beautiful but looking a little worn and in need of renovation. Loved my stay. Second time there and the suite with the swim out pool in the Hideaway was fantastic.
In the Area
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Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
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What's around Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
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Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Discover More About Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
Location
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is located in area / city Benito Juárez.
About Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
The accommodation’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only.
All facilities in Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
Others
Things to Do
- Shops
- Romantic proposal packages
- Beach umbrella
- Hot tub
- Outdoor pool
- Poolside bar
- Barbecue
- Turkish bath
- Casino
- Spa
- Health club
- Picnic area
- Garden
- Beach towel
- Library
- Sauna
- Beach sun loungers
- Pool sun loungers
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Express check-in
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Food and Drinks
- Bar
- Poolside bar
- Beach Bar
- Breakfast
- Nightclub
- Snack bar
General
- Smoking area
- Banquet
- Reception hall
- Parking
- Terrace
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
Sports and Recreations
- Indoor tennis court
- Fitness center
- Billiard
- Tennis court
Nearby Facilities
- Souvenir shop
- Hair salon
- ATM/Banking
Business Facilities
- Conference center
- Business center
Transportation
- Valet parking
Connectivity
- Free WiFi
Accommodation Policy & General Information in Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
Important Note
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Sanitation services: MXN 79.20 per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
- Business center
- Exterior
- Front desk
- Hallway
- Lobby
- Meeting facilities
- Select guestrooms
- Swimming pool
Alternate facilities will be available offsite during the renovation.
During renovations, the property will make every effort to minimize noise and disturbance.Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only | 343 |
Number of floors in Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only | 4 |
Another facilities in Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only | Shops, Romantic proposal packages, Beach umbrella, Hot tub, Outdoor pool |
Frequently asked question in Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
What are available facilities at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
There are top facilites at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
The standard check-in time at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only provide breakfast?
Yes, Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
Other sources (898)
7.4
Pleasant
From 898 reviews
Cleanliness
8.0
Room Comfort
7.8
Service and Facilites
8.2
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Traveler Reviews Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
Number of reviews per page
20
40
Top reviews
Cindy Margaret
Leisure with Friends
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The staff was very good, the food was excellent. We had a wonderful week here. The beaches were clean and beautiful.
Sidney Hope
Leisure with Friends
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The beach was worse than the other resorts in the area I’ve stayed at. Not the resort’s fault, just a worse location. Staff did a good job of keeping the resort clean, but during a bubble party at the main pool I stepped on broken glass IN the pool, which even kids attended which is very unsafe.
Breanna
Leisure Family
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Beautiful property but too many flaws. The adults only is limited to one side, there definitely are kids around. Food is mid at every restaurant. Check in is at 3, my room wasn’t ready til 5. They ran out of towels for the beach twice. Escalator was broken for 2 days. And last but not least the wristband/room key stopped working in the middle of my stay. Just too many inconveniences for the money I spent.
Read More
Lucy
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The resort itself it very clean and the staff is friendly and willing to help at all times . We dined at Dorado and the steak house and both were very dissapointing .One should not need to go to the buffet after eating at these restaurants . We were at Hideaway and upgraded to Diamond club so we were expecting a higher level of dining .We stayed there five years ago and found the food was much better at that time .
Our butlers were superb .Luis and Ulise were very attentive and listened to our concerns and filed reports on our behalf . I would certainly request them both should you decide to book a trip .
Read More
Thomas
Leisure with Friends
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
It took us over 3 hours to check in. We were fortunate to have a room. Many did not. our friends we were traveling with had a dirty room upon waiting for 3 hours to check in. I fell and injured my replaced knee due to poor lighting. the concrete outside was very unlevel where it had been repaired thus making falling very easy. We saw many people fall. The restaurant app was a joke. It shows that there was 11 restaurants but never saw any from the other resorts on our app. They wee always booked when checking to make them. I will not reccomend this property to anyone and will never travel back to it.
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James
Leisure with Partner
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Adult only pool could have been bigger. Service for breakfast at the adult only restaurant was poor and so was food. Turn this into a buffet. Pool beds were all reserved by 7:00a.m. and trying to get one was a joke. Main buffet was excellent and food at the restaurants generally was good. Menu at tex-mex was poor and whatever passed for fries was terrible. Room was excellent, but headset on phone was missing its cord. Waiter Rogellio? at adult pool was excellent and attentive.
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Emmanuel
4.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Very nice stuff
Terrible smell everywhere
Mariela
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Beautiful place to stay in very cleans lots to do in the hotel. The only problem we had was with the servers in the pm in the buffet they would completely ignore us and didn’t bother to ask how we were doing or bring us drinks and they would try to say that we couldn’t be in the buffet! The am staff in the morning was amazing we would always try to find Angel he was always friendly and we also love Jacinto in the bar area really fun and friendly! I would recommend the Royalton Hotel!
Read More
Norkis
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Fue una linda experiencia gracias
Richard
Leisure Family
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Service staff is very good. They need to enforce the policy for reserving loungers at the pools and have it done by the pool butler.
Geoffrey
Leisure
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Exceptional service. Great food. The property is beautiful but looking a little worn and in need of renovation. Loved my stay. Second time there and the suite with the swim out pool in the Hideaway was fantastic.
Teisha
Leisure with Friends
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
This was a nice resort with a great staff but the app did not work to make dinner reservations and they don’t take dinner reservations in person. Also there are a ton of kids so if you are looking for an adults only this is not the place to stay.
stephan
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Food
Danny
Leisure with Partner
6.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
constant plays by the staff to convince you less is more. very deceptive and untrustworthy people. they took the pleasure of the trip.
Hourasa Taghi
6.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
You can find better options with this price
Israel
Leisure Family
2.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
The worst experience we ever had, since the first day the accommodations were different than we reserved, we had to escalate to the hotel manager and they changed our rooms, one of them with fishy smell and the other worst, they said the smell was because the manglar, the staff unfriendly, one day they were out of ice, they didn’t serve any beverages during the whole day, one of our worst experiences in all inclusive hotel, we paid a lot of money for a very poor service, the food very low quality but the service is the worst, first and last time in this hotel chain
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Eric James
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Great trip
Michele
Friends and Family
6.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Overall we had a good stay. I would not recommend paying extra for the diamond club as it didn’t provide much benefit although our butlers were very attentive. We were hoping there would be more activities for adults during the day and that coffee was provided throughout the resort especially in the mornings. They said there was coffee in The diamond club lounges but most of the time there wasn’t or it was cold. Reservations were very difficult to make and often could only get very early or very late. We recommend the Hideaway if you don’t have kids. The foam parties were a lot of fun!
Read More
Sincere
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
10/10 ! Resort was amazing
mandeep Singh
2.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Good, what the hotel is SO close to the beach and the pools are? We're right there.
Number of reviews per page
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40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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