Hotel Castelmar

There was a bug on hotels.com website...I ended up booking 1 night for 2 rooms same date (overlap) never hotels.com sent me a warning...like you are booking 2 rooms dame nights in different cities... the hotel did NOT understand the mistake..never contacted me...flagged ma as a NO SHOW...ended up having to book for an extra night...and guss what? our rooms were FILLED with MILDEW (hongo) smelled bad...I have pictures...ended up being very expensive and we thought we had a cold ..it is the mildew effect...sneezing, coughing and needing to blow our noses...well... the management went away with no option to contact them and hided behind their policies...my GOD you need to be HUMAN and understand the mistake ans modify the booking... this was stressful and we are very unhappy with the room ...reception clerk and other than managemnt that hide are good people...it is not their fault so we gave them tip but I will NEVER come back here again there are so many other hotels near by...so please be aware your health is more important thant the price... I will modify the review IF they accept to refune me the first night

Great location. Nice historic property. Great staff.

for a great price great hotrl, rooms, beds, common areas and pool and staff

Room and hotel were spotless, staff was more than pleasant. Centrally located within the wall. Close to the malecon and restaurants. I prefer a soft pillow but theirs were rather firm but that is just a personal preference so can’t even call it a complaint.

WiFi was terrible! Super slow or non existent.

El staff fue muy amable

Staff was great and super close to all the tourist spots. I would highly recommend this hotel

Clean, great staff, location for us😁

Really excellent!

Maid service was excellent.

Yes

Ubicación excelente para caminar y cuenta con estacionamiento

Great service, large rooms, at walking distance from major tourist spots, and friendly and helpful staff. Would return here.

Bath room too small and bed

Very accommodating but property was too loud in the mornings which made it difficult to rest.

A very enjoyable stay. Beautifully designed hotel in a very good location just two blocks from the Plaza. Nice breakfast in the central lobby, room looked out over courtyard --- and they have a pool. There is also a small car park half a block away.

Very good location. Free secure parking.

Hotel Castelmar is a beautiful, 200 year hotel, very centrally located in Campeche. They offer a reasonably priced breakfast, which we enjoyed during our stay. The Hotel has period furnishings, but everything worked and was adequate. We received a very reasonable rate for two nights,so our room was smaller than what we usually choose.

A lovely property with kind staff and a very good price. Facility could use a little updating and maintenance but otherwise a great place to stay.

Great central hotel in a beautiful part of Campeche Very friendly helpful staff. Decent breakfasts. Great shower with lots of pressure. Although beds and pillows were very hard. Would recommend Hotel Castelmar and stay again.