Fletcher Wellness - Hotel Helmond

They don’t deserve

Nothing hidden about impolite of the Dutch and that’s totally fine but when it comes to hospitality and service that I paid for, this is totally unacceptable. Positive things: Room size of 25m2 Coffee and water heater in the room The negatives are as following: 1- During checking in you won’t have the room which you have booked already on the platform. Justification (the rooms shown in the photos are just an example but on reality your room is a lottery based on what the receptionist selects for you) 2- all beds have two separate mattresses and even if you are single or tall and you would like to replace with one big mattress you have to pay extra per night to change the room to superior. Justification ( this 4 star hotel of almost 150 rooms has no spare double top mattress ) 3- Room service isn’t really that good or you have to be in the room to control a good daily cleaning for your room. (When I went to reception to ask for a plastic bag for the trash which the didn’t re-set after taking the rubbish of the previous day, they just passed me a new one with a message of DIY) I don’t know how this hotel got a 4 star and why?! However, I do know that it is better to stay home in Amsterdam than spending money in local Dutch vacation with Fletcher group. Definitely any destination worldwide, you will get a better value for the money spent compared to staying in Netherlands with a value much more less for each hour spent.

Good dinner options

No problems didn’t have breakfast

Very clean hotel, easy parking and fantastic restaurant. Very convenient location, too

Room and food were really good. But what really let it down was the service. Whilst not always poor on the odd occasion it was really good, usally while ordering from the QR code on the table then it was ok. But service at the bar really let it down.

It's a little out of town, but the room was comfortable. The spa looked nice, but sadly the treatments were fully booked during my stay.

I stayed here on a number of occassions and I was very pleased otherwise I would not have booked, but this time it was evident that although the building is fairly new, noise reduction techniques were not at the list of priorities. Staff were great though!

The receptionists were very kind and professional. The only thing I think that could be better is the cleaning. There were a lot of dust in the room and even asking for a cleaning later, they didn’t cleaned.

A lovely hotel, very clean and beautiful restaurant. Our family room had a very strange bathroom set up which offered very little privacy.

Firstly I need to state that the staff were fantastic, including the restaurant. They were attentive and well-mannered. The issues started small and grew. The EV chargers were not working, considering this being a big selling point to an EV driver on a euro tour this was frustrating, but I am aware of this being a third party problem, however, the booking form should have been updated as apparently, this was an ongoing issue. The room was not a twin, despite booking one. I was informed that the bed separated easily, this was not the case. The floor was horrendous, it was filthy, including disgarded medicine, which was a worry when travelling with children. The bathroom was equally filthy and lacking any shampoo or soap with empty bottles fixed to the wall.The coffee machine, which was completely unusable due to the dirt at the bottom of the water container. The spa was superb, yet you are charged extra for this.

Great room, breakfast was awful and choices were limited.

Dirty bathroom and the breakfast was awful. Great room but cleaning need improving.

Good hotel, restaurant was a bit disappointing in both service and food quality

Convenient for visit to our local office.

Beautiful place, modern clean… great Atmosphere

Hotel was extremely well located - only 600m from Helmond station. Luxury room was very well appointed - spotlessly clean and quite. Thoroughly recommended

Room is clean, comfortable and not far from the city center but there is no proper table (just coffee table) to work in the room and shower design is totally disappointing. Water directly runs through to room instead of drain.

Good hotel

Lovely room with comfortable bed. Great having a kettle and coffee maker. Wasn't keen on the frosted glass door for the toilet, prefer a bit more privacy. Room was cold and the heating didn't seem to work. (We