Hotel Puente Real

Not 4 start

Nice place close to beach. Great food. Only downside is pool not heated.

Giving this hotel 3 stars, as that's what it should be. It's not a 4 star hotel. I would call it a budget all inclusive . We stayed hereduring the October school holidays. The ro

Staff were great, stayed in basic room, should have upgraded. Food is a let down, although a huge variety available, it just lack taste on few days there. In hindsight we should have done more research and book something nearer the bars and restaurants.

Clean and relaxing great entertainment. Highley recomendes

Good size room, nice view from large balcony. Requested kettle and extra pillows had to be chased up. Downside was food in buffet. Not 4 star quality. Often luke warm. Poor quality meat, fatty. Also lack of spoons. Watery 'juice' from dispensers. Drinks served in plastic cups via token system. Only able to have one drink at a time. Location not very well served with buses. Approx 20 minute walk to trains which are regular. Not far from airport so do get noise from planes.

If you like queues all the time,

too many people compared the pool and other leisure areas. Hotel require overall renovation and elevators are terroble. Good location and excellent stuff!

The hotel is perfectly located on the sea front. The rooms are a good size - we had a sea view balcony which was great. Our room was a little dated but still good and kept clean daily. The food offering in the main dining room is generally good with a good variety of food at each sitting. The menu changes each day. The dining room can get a bit busy during peak time but the food is kept replenished. The all inclusive drink offering is good and is available 10:30 - 23:00. The bar staff are excellent and are very friendly and engaging. The pool bar and pool snack bar also have a good offering with beer wine and soft drinks on self service and spirits and slushies at the bar. The pool snack bar does burgers, toasties and hot sandwiches and the bar does pizza. The main pool is a good size and there is a reasonable area for sun loungers. There is entertainment on during the day and a show on the evening. The entertainment team are excellent The staff throughout the hotel are excellent, very friendly, engaging and happy to help.

Clean hotel with great service. The hotel needs a refurb and is dated. Pool is not big enough to cater for all guests and sun beds are gone early. Good for budget family option

We were very disappointed with our stay at the hotel. Upon arrival, we found our room to be dirty, and unfortunately, the housekeeping standards were consistently low. Even after reporting this issue to the front desk three times, nothing was done to improve the situation. The cleaning staff often left dirt behind, and the room never felt properly cleaned. Although there was enough food in the restaurant, the cleanliness there was also far from acceptable. There was often food scattered on the floor and on the chairs, making the dining experience unpleasant. To make matters worse, a bird was flying inside the restaurant for several days in a row. We expected much higher standards from a hotel of this category.

Amazing staff very convenient location food good too

We thought we were safe at this resort, seeing how it was mostly (way passed) Senior Citizen age groups, but there was a crazy drunk guy that climbed 2 stories up the balcony, kicked in the huge sliding glass door to an elderly couples room, and scared the daylights out of them and us, along with two 15-year old girls, when he proceeded to break into their room and try to hide from security. I don't think the hotel ever called police and tried to cover up the entire situation.

the staff were very friendly rooms very nice food was good nice facilities good location highly recommended

Front desk person did not advise us correctly as to meals booked. Strange decor, esthetic. Clean enough I guess. Dining area was packed. Almost all elderly people here which is fine but we came with a family and young kids. Concern for cleanliness in buffet style eating with so many people. Staff in dining was kind and helpful though when the front desk person advised us incorrectly.

Food was terrible. Overcrowded with elderly people who were very rude, speaking in spanish even though when said we dont. Customer service very bad, may be good with spanish and british people.

Basically this hotel cares for mass tourists, but not the quality. Food avarage and bit less in quality. Pool is dirty and water has leaves, hair everything.... could have clean them easily. Place is indeed convenient.

Managed to pay a bit to upgrade the room to the main hotel block the room we were given was dark and dingy in need of upgrading the door didn’t work it was also right by the kids club and pool bar area so we couldn’t sit on the terrace without being watched. Staff were helpful although in the dining room we bought drinks to keep our table when taking my daughter to the buffet only to find they’d been cleared when we returned to the table! Lovely area and beach.

We paid for an upgraded bedroom and so glad we did. Fixtures dated, rusted radiator, black walls around air conditioner and shower in bath. Reception responded quickly to bedroom door locking and air conditioning leaking, we suspect this happens regularly as they knew immediately how to fix these. We were not aware at the time of booking that there is a two tier all inclusive system in place for guests and did not feel the additional 16 euro per day per person was value as alcohol does not play a large part of our holiday and would prefer to also spend our money outside of the resort for additional meal. We did not feel comfortable with this decisive system where friends are segregated and treated differently. I did wonder if it was this additional style that enabled the hotel to be graded 4* . This is the first hotel that I have visited when pool towels have not been provided as standard and there is no omelette station at breakfasts. The kitchen and waiting staff are polite and try their best however the range, amount and type of food was limited. We did agree with the hotel’s sustainability policy in reusable cups as at previous holidays there’s such waste with cups lying around the pool area. The snack bar was excellent and again its opening times and where it was positioned reduced the likelihood of waste around the pool area. Entertainment team worked hard and we enjoyed the usual games, music and acts. Overall we would not return for the reasons stated above.

Booked last minute and got the last room on site. Deal could have being better knowing that there was no chance we would get a sun bed or fit in with the crowded hotel. Nice staff who work very hard maintaining and serving the hotel. Also it’s very important the entertainment can be heard. I’m sure a lot of people struggle with languages without having a muffled microphone. Fabulous positioning with beach.