Grand Hyatt Muscat

Hotel is under renovations. Dusty and party inconvenient.

a

Well, during and after booking the hotel it wasn’t mentioned by any means that the hotel is going through reconstruction. The whole pool area appeared to be a construction zone fully closed. Reception moved to the 4th floor, most restaurants not working, access to the beach from the side door. During check-in they handed me a piece of paper with all these details, offering a transfer to another hotel away from the sea for the pool. Very inconvenient. They should have closed this place completely and open it after renovation is done. Total screw-up.

The property and rooms are tired with a much needed renovation in progress. The pool and garden area is closed while undergoing the renovation, so expecting the place to be much better once this is completed. The rooms we were assigned could also use some renovation as there was cracked caulking around the tub and shower and green water staining on plumbing fixtures. Carpets could also stand to be replaced. Rooms were nice and comfortable, however. The staff was extremely friendly and helpful especially the staff at the Mokha Cafe during the breakfast buffet. They went above and beyond to make our breakfast experience the shining star of our stay there. I want to especially single out our server Abdullah T. who greeted us every morning with a warm smile and friendly air. He remembered our coffee orders from the first day and provided them upon arrival. He was absolutely the best and helped make our visit to Oman one the most memorable and positive holidays I have had in a long while. The Grand Hyatt's location to the beach walk is another reason to select this Hotel despite the ongoing renovation. I did not miss not having a pool as we spent a lot of time on the beach and swimming in the gulf. Easy walk to some very amazing eateries, especially Mado in the Waterfront Shopping plaza.

What a grand hotel! Amazing place . They are doing extensive renovations and no access to the beach front at all. This place must look amazing when pool is opened. Hope they keep the same elegant feel to it.

Breakfast buffet is pretty nice and the spacious room, overall my stay wasn’t pleasant. 1.Hotel is old and people smoking and the smell went in to the room 2. Noisy, I don’t know why people here talk very loud 3.i guess I have amazing encounters with people in Dubai UAE. People around here as not as nice in UAE. I wish I stay in W Hotel instead in Grand Hyatt.

A short stay in Muscat. A short walk to the beach and easy access to all that Muscat & Oman offer from the old city, port, souk, museum’s, Mosques as well as the Wadis etc Delightful helpful friendly staff

Great staff. Undergoing renovations. Many things closed. The areas we were in are overdue for renovations. Can’t wait to see the end result. Staff was amazing.

Hotel is under complete renovation process.all major facilities destroyed. The room itself is perfect. But u only pay for the room. All the rest is not there anymore. Plus you get a complimentary construction site noise all day around. I immediately checked out but the property charged me 1 night🔥

The staff were extremely friendly and helpful

There were building works going on and was woken at 3am to the sound of workmen using power tools . I only found out there were building works when I checked in.

My family and I recently stayed at the Grand Hyatt Muscat and it was a great experience! It was our first family trip after having our baby and the staff was AMAZING! Everyone was so kind and accommodating. The hotel is very charming and welcoming. You can tell that it is a bit older but not in a negative way. All facilities were clean and easy to use. I would definitely recommend this hotel to my friends and family!

I like every thing

Some may complain that the property is dated but I love the vintage vibe. B'fast is nice and plentiful and the staff is very friendly and helpful. I find the toiletries rather low quality for 5* hotel and still in little containers. Thanks for having us.

This is listed as a 5 Star hotel but to be honest, maybe it was ten to fifteen years ago. The hotel is very dated and it's not exactly 'beach-fronted' as advertised! The beach is public, not looked after, and completely separate from the hotel. I arrived off an overnight flight and the first thing the reception staff asked me was if I was a Hyatt member. I told him no, he asked did I want to sign up…no, what I want is my bed and something to eat. He told me that my booking didn’t include breakfast which it did! when I told him this he said he couldn’t see it on the system and that I would have to pay. I was also told that the breakfast didn’t start until the following day even though I arrived at the hotel at 8am! They made no effort to use discretion or be flexible to a new guest, considering I’d just come off an overnight flight and the hotel was dead! The room was clean and fine – no issues there. One thing I would say however, is that they have only one plug socket (for international plugs) which is all the way on the other side of the room. So you cannot plug any devices in, such as your phone or laptop, by the bedside. The concierge tried their best but were not very knowledgeable regarding tours and trips. I ended up finding a tour agent in a coffee shop! The breakfast setting was outside with no view of anything as there was tarpaulin everywhere and the dining area was dated. The food very average. I was overall a bit disappointed with this hotel but t

A little tired but great staff.

Beautiful hotel in a great location with very friendly staff. Great pool and beach access which is great when traveling with a kid. I recommend it.

Excellent service and very friendly and helpful staff.

The hotel is located at a beach front. Easy acces to beach and 5 minutes walk to a small mall called Water Front. Grand Hyatt staff is professional and polite at all times. Rooms are clean and well maintained but the mattress and pillows are too soft. Need to change that. Other than that it was a fantastic family holiday!

This hotel was recommended to us by someone who has visited numerous times and really enjoyed their stays, so we booked here specially. It was an absolutely beautiful property, very conveniently located, had friendly staff (especially Mahmoud), was clean, accommodating, and safe/peaceful. We cannot wait to come again and would definitely recommend this hotel to others. We also really appreciated the traditional art work, antique doors/windows, and vibrant cultural influences all around the building. Staying here made our stay in Muscat that much more enjoyable. Thank you to all there.