Suitenhotel Parco Paradiso

The room was spacious and beautiful, offering a stunning view. Breakfast was excellent. The dinner service was wonderful with an equally amazing view, just the food is not the best. However, given that it was included in the half-board rate, it was perfectly acceptable. A quick tip: the train station is only a two-minute walk away, but be sure to ask the front desk for directions, instead of following Google Maps.

All staff really welcoming and friendly

overall by a poor experience at this hotel, I think the staff Ben the real letdown very unhelpful in all my engagements with them, hotel in generally poor condition

After coming to Lugano many times a year for more than 15 years, I discovered what is the best place to stay. Where do I start? The Havana Deck Cigar4 Lounge overlooking the Lake or the Japanese Restaurant? The room was spotless with Personal AC, Japanese bidet in the toilet, out-of-this-world water pressure, breathtaking views, your own balcony with lounge chairs overlooking the lake, super comfy mattress and pillows. and last but not least the hotel cat Aki, which means Autumn in Japanese!

Luxury! The suite was beautiful and comfortable. Our patio had a gorgeous view of the lake and city. I would have loved to stay longer. Aside from being fairly near the train station and the Italian restaurant across the way, there isn't much nearby. We did hike the trail behind the hotel to the top of the mountain, and that was lovely. The receptionist was very helpful in coordinating and explaining our transit options to Lake Como.

Very nice hotel. The view from our room was incredible and the room was very large and nice. Essentially an apartment. The hotel has a couple of restaurants we did not make it to and a cool bar with a great view. There is a train station pretty close by, but you do need to go up and down a big hill to get to anything if walking.

Excellent hotel and the service was impeccable. Greatly appreciated the upgraded room - totally unexpected.

Excellent hotel and stuff

Delicious and abundant gourmet breakfast

Beautiful location on the hillside overlooking Lugano lake. Suite was lovely and had a pull down bed in living area, not a sofa bed as described, which was a bonus. Meals and drinks in the hotel were expensive but there are other options in the nearby town. Didn't want to leave!

Lugano is a beautiful place and this hotel was in a gorgeous location perched on a hill. The staff were helpful with directions to and from sights. The room itself was nice and spacious and felt clean. It was not cheap but the again most things in Switzerland are not cheap. The only disappointment was the toilet seat in the bathroom was an improper fit- it was too small for the bowl and was not stable. The pool was nice but small- would’ve been nicer if it was outdoors in the glass sliding doors were kept open during the day as the weather was so beautiful. Our stay in Lugano was pleasant and we had a lovely time there.

Lovely view over the lake, peaceful and relaxing stay

Wonderful and classy hotel, clean and save, breakfast with lake view, I recommend it.

Fantastic staff, fantastic bar, fantastic hotel.

We had the penthouse suite and it was amazing. The view is incredible and the suite is large with a big balcony accessible from both the master bedroom and the sitting room. The second bedroom was on the smaller side. The only odd thing was only a standing shower in the master but a great larger bathroom for the second bedroom. The place is well maintained and clean (other than the balcony which was a bit rough but the view made up for it). Breakfast was good and again the view from the restaurant was great. Parking is on site both outside and in a garage for a nominal fee. Paradiso train station is a 5 min walk (but up and down quite a few stairs). Most places were an easy walk so the location is great. Just keep in mind it is hilly so short walks can be tiring. Front desk was very helpful and helped plan things to do around the area. Great stay!

First class service & facilities

Bathroom was awful. I almost tripped and fell down. We wanted free standing shower and they didn’t have that. Receptionist had no clue about local attractions, places to see.

Lovely quiet hotel situated in a neighborhood about Lugano.

My Family and I came to stay in July. The hotel was very clean, and safe. Staff were very friendly and very helpful. Came with two small children, so the indoor pool was attractive for them, however, exciting is an outdoor pool. Will utilize their spa and gym facilities, which were also good. Downside to the gym, is that there is no central air, therefore can get very stuffy running on the treadmill. No water is provided at the gym. Overall pleasant day.

Great view, good food, kid Fri