We booked a Deluxe Double waterfront for 1 night. Everything made me feel comfortable. We like its decor. Breakfast was good. The staff were friendly. And the position is quite close to the ancient town, you can walk or rent a bike. We enjoyed so much. Good choice when go to Hoi An. If have chance, we'll come back there.
We have been greeted and check in by Operation Manager, she have been very well care and introduce us as much as information for us to enjoy 2 days at Hoi An. Definitely the extra mile and beyond our expectation. Positive: - the room is clean and we booked the room with river view, very calm - the hotel location is very good - the staff at breakfast is very uplifting to our preference beverage Constructive: - the staff could be train more and confidence with the service.
The room is very very dirty. Damp and mould is everywhere on walls, floor and ceiling. The bed and pillows smell terrible make me wonder if they ever clean or change the bed sheet and pillow for new guest. I can even found hairs and marks in different colours and shapes on the bed.
I came here with my relatives (about 10 people) 1 weeks ago. The food was tasty, room were satisfied and the attitude of the hotel's staffs were really impressive.