Dear Frost Magical Ice of Siam Customer Service,
I recently encountered a discrepancy when booking tickets using the advertised expat rate. I booked tickets for myself and other expatriates residing in Thailand, with the necessary documentation to prove our status. However, upon arrival, we were informed of additional fees beyond the advertised expat rate.
Could you please clarify your expat rate policy? I'd like to understand the eligibility requirements and ensure a smooth experience for future visits.