Overall Ratings & Reviews Primaya Hospital Bekasi Barat

On the voucher it says 1 day after the results are finished. It turns out that in reality they say it can take 2 to 4 days. It's better from the beginning, not 1 day for the results. The PCR results are sent to email, there is no notification whatsoever, the patient has to go to the hospital to check if the results are there or not, must go to the hospital to get the results.

the sampling technique is not precise so that it feels very painful even though the patient's head is facing up.

The voucher redeem process took a very long time, standing in front of the registration admin waiting for the redeem process for more than 15 minutes. If there are no problems for the PCR swab, it's fine.

Satisfactory and fast service.

Ok, the service is according to the procedure.

I don't recommend rapid antigen testing here, the process is complicated

The staff are very friendly and helpful in the registration process.

The health care staff is friendly and professional, redeeming vouchers is easy. Thank you!

the service is a little long, the results are also sent via email incorrectly so I have to go back there to get the results, the customer service phone is very busy being contacted

The registration flow is less informative, lacks admin coordination for handling experience vouchers so the wait is a bit long. The medical personnel service is very good, the results are also fast - less than 2 hours have received the result email