Used our SRV so really don't want to complain. Did not receive any email from the tour operator, called the number provided but no reply, only received an SMS in the afternoon before the day of the tour, thought the notice could have been earlier and better communicated. Not much of a guided tour since tour guide only brought us to the locations and help take photos, no explanation or elaboration of the locations. Finally the food at putien was ok but the service sucked and tour guide then informed us everyone has to pay $5. This was not stated anywhere in the tour description or confirmation.