We were contacted by the staff a day before. The driver Jack arrived 1.5 hour prior to our booking time. All communication was prompt and clear. The van was new and convenient. The van had 10 seats and a separate space for luggage behind the last seat. The driver was a bit fast and furious when we almost reached Genting Resort. But, he slowed down after we asked him to. Booking through traveloka was very affordable, compared to all other app. All in all, 10 out of 10.