"Hi there,
We’re truly sorry to hear about your less-than-satisfactory experience with our product, and we sincerely apologize for any inconvenience this may have caused
Regarding your case, we would like to provide the following information: Vietnamobile’s network signal is generally stable in major city centers. However, coverage may be weaker in suburban areas, mountainous regions, or coastal/island areas. In such cases, we recommend moving to a different location where the SIM may be able to connect to a stronger signal.
At Sim2Go, customer satisfaction is our top priority. If the issue is confirmed to be a manufacturing fault, we are happy to offer a full refund or an immediate replacement—no questions asked.
To ensure prompt assistance, please contact our Customer Service team as soon as possible. Our team is ready to support you and resolve the matter quickly and effectively.
Once again, we apologize for the inconvenience and hope to have the opportunity to serve you better in the future.
Thank you for choosing Sim2Go!"