Staff was very helpful and the location was very easy for public transport.

Just an average hotel.

Parking was expensive, but they helped me out with my extended stay.

Our stay at the Westin was very enjoyable overall. The valet parking was convenient and efficient, making our arrival and departure hassle-free. Breakfast offered an impressive variety of both hot and cold selections, with something to suit every taste. Throughout our stay, the Westin staff provided prompt, friendly, and professional service. Our room was spacious, comfortable, and well-appointed. The air conditioning operated quietly and kept the room at a comfortable temperature without any noticeable noise. The only issue we encountered was with the toilet. The flapper chain inside the tank would occasionally catch on the flush lever, causing the water to run continuously until it was manually adjusted. While this was a minor maintenance issue, it would be worth addressing to prevent unnecessary water waste. Overall, we had an excellent stay and would happily return. The quality of the accommodations, service, and amenities far outweighed this small maintenance concern.

We stayed here overnight on our way to Banff... and while it was fine, I'm not sure it was worth the $500 price tag. The room was clean, the bed was comfortable, and the staff were extremely helpful... that said, the hotel itself is just old. Our room smelled musty (especially if the AC was on) and the carpet was peeling up with a whole line where the carpet had been unraveled and you could see the underlay.

The air conditioner was very noisy and did not cool the room.

Fast easy check in and check out

Always a good stay

The front desk people and the manager went out of their way to suggest and then assist me get a refund as one of the rooms I had reserved through Expedia was no longer needed because my friend Darrin--0the intended occupant--had suddenly died in a fall accident the previous week. I thank the entire staff for their support and compassion in understanding my friend's tragic accident. Thank you. Craig O'Connor

The room was clean and spacious. The hotel is well located in the downtown core area. The staff were also very accommodating.

Ok

Hotel was good as usual. But we had towels in our room that were ripped and frayed. As someone who frequents this hotel regularly, it was below the usual standard

Very nice stay. Everything was terrific too to bottom.

Room nice and spacious, everything thing in room well maintained. Restaurant food ok - but it was very busy so forgive the orders not right at breakfast and no follow up coffee service and having to share a menu etc. the one sticking point why I don't stay here more often is the terrible gym -- really imagine if you invested in a hq gym space, this would greatly make up for the slightly dated property which has charm and a wonderful history. Look at what Calgary Westin did!

The property is getting tired; the shades were repaired using staples, and one in our room did not work. The dark decor is dated, and some of it felt grungy with splatters under the glass top on the desk. The wall plugs would not hold a plug, so they cannot be used to charge phones or power an iron. Other outlets in the room worked well. The bed and linens were great, staff were friendly and accommodating. Breakfast was very good and prompt. Two nightstands in the king room would be helpful.

We had an awesome stay! Valet parking was awesome for only an extra 12$ Can order drinks from the bar downstairs and bring to your room was cool. All the staff from the front desk, to valet to the bar staff were super helpful and very friendly! The bed was so comfortable with lots of soft pillows. Best sleep. We are definitely staying here again :)

Outdated rooms. Everything else was good. Staff was excellent.

Frequently stay at this clean and well kept hotel

Nice and clean, met my expectations for a Marriot property. I didn't use the dining room but it looked very nice. The pool was great, there was a very nice fitness area, good business area. I had a larger sized room which was very generous for staying with family.

Very clean looking oom awesome staff super nice and professional team