Staff were amazing. Very polite. Very helpful. Very patient. Rooms are super clean. Very modern. With the coolest, jazziest shower I ever saw. There is a bus stop right at the door!!! Was at 3 hotels in the last 2 weeks and NH was by far the very best!

I've stayed here almost every time I go to Madrid. Great location and hotel overall. Only thing I would say is that internet in the rooms was not great to work.

My room was spacious, clean, quiet and very comfortable. Reception staff were very helpful and accomodating. Room service for meals was fast, hot and delicious. A lovely, well kept property.

This was a fantastic place to stay! The staff was so kind and friendly, the breakfast was one of the largest buffets I’ve encountered, and the room cleanliness was superb!

Lovely hotel, 4 day trip, staff were welcoming. Easy access to the metro and to walk into Salamanca. Short walk to the Bullring. Breakfast was very well presented and tasty. Very clean hotel.Metronwas very easy to use.

Great location if we can get back there for the Toros

The room was very clean, comfortable and warm. Plenty of wardrobe space with a safe for our belongings but one of the sliding doors kept jumping of its rail and we had to struggle to open it. The cleaner’s station was opposite our room 216 and they made a lot of noise from 8.00am onwards. The bathroom was also very clean but the extractor fan didn’t work and the bathroom soon steamed up while showering making using the mirror almost impossible.

Room was spotless and cleaned everyday. New facilities. TV in room was blank though no channels, no Internet. Room safe didn't work.

great staff and amenities

Hotel was very new and clean looking

Great stay

Clean room

Everything was okay, but could have been better.

It’s an okay hotel. Very busy.

Excellent! Friendly and professional service

Hotel is 7 metro stops from the mayor attractions. Walk to the metro 10 min. Location is in a lower grade neighborhood, with the bus stop in front of the hotel. Noisy day and night from the buses, cannot sleep with open window. We ordered a superior room, but because of the noise were transferred on a higher floor to the standard one. Bedding was clean, but very firm mattress and bad quality pillows. Breakfast was good, excellent staff in the cafeteria. Don’t think we coming back.

Everything excellent

Old and a bit dirty but staff friendly

I’ve stayed here before and I would do it again. Love the location, the comfort and how well connected it is to the center

Construction was so noisy I had to check out early