Hot tub was out of order, my partner got stuck in the elevator…series of unfortunate events. Typically a great place to stay

Everything was great.

Good stay, beds wer

The staff were amazing! The pool, steam room and hot tub were so fun and breakfast was great! Highly recommend!

Was happy with our stay, will definitely stay there again!

We had a good stay, overall. The staff was very friendly, our room was very clean, and housekeeping was super accommodating. The rate was also very reasonable for what we received. However, the complimentary breakfast was very subpar, and we could hear a lot of noise from the hallway, which was a bit disruptive. Overall, a decent stay for the price, with a few areas that could use improvement.

Great hotel

I stayed here for two nights during the Spartan Race in Red Deer and was disappointed with the overall quality, especially for over $240 per night. The hallways and room carpets did not appear properly vacuumed, the room had an unpleasant odour, and the jacuzzi looked dirty enough that I cleaned it myself before using it. The biggest issue was the extremely uncomfortable mattress and pillows—I barely slept the night before my race when I really needed a good rest. Breakfast was also very basic. Unfortunately, the quality does not justify the price, and I would not stay here again.

I liked the hot tub and the beds were comfy

For a sold out hotel to have one person on staff at supper time to help with towels for the pool, to helping out customers etc is poor management. We had to wait for over an hour for a basic necessity in our bedroom purely because there was one person to help with 100+ rooms. The staff was incredibly helpful and apologetic for shortcomings that could have been avoided if staffing was adequate. This hotel is run down, the toilets don’t flush, the pool is dirty, the elevator gets stuck on floors. The breakfast is overcrowded and in need of more food for the amount of guests. I won’t be returning and management's/hotel owners should be looking at ways to improve this hotel.

All good

The hotel is well overdue for some deep cleaning and repairs, staining and residue all over the room, over all gross. The onsite restaurant was also not great

Rooms were lovely

Not as advertised

Wow… I really wish I had read the negative reviews before booking here. 😩 I’m thinking this may have been a nice hotel years ago, but it feels like it hasn’t been updated in a long time and perhaps they just don’t have the resources to maintain it properly. Everything felt a bit dirty. Both sinks in our room wouldn’t drain… gross! I had actually paid to upgrade to a nicer room, and I regretted it almost immediately. The bathroom fan was incredibly loud but didn’t actually remove any moisture. To top it off, we were put next to a family with young children who were very noisy. The room came with one coffee pod. I asked for more, and the front desk handed me one extra. I had to explain that there were two of us and we needed two more. Breakfast was by far the biggest disappointment. There was very little food, it took forever for anything to be refilled, there were almost no healthy options, and several of the machines were broken. They were using cheap paper plates and wooden cutlery, the garbage was overflowing, and staff didn’t seem interested in addressing it. After just staying at the Canalta in Olds—which I highly recommend—this place was a huge letdown. I definitely would not stay here again.

They called prior to my stay and made a change for me since the original room had an AC issue. Was great communication that I appreciated!

For all this hotel has to offer, and the nightly rate, very good value. Breakfast, pool, spa, actual full large gym with all the equipment you'd find in any local gym.

Great place to stay for all

Amazing beds and super clean !!! Front Desk staff very helpful and kind . We will definitely stay again

Good