Great staff, professional, knowledgeable and accommodating! The restaurant is excellent as well. We’ll be back soon!

The rooftop had a good view

They were incredible. Accommodated my wife and I our on honeymoon.

Hotel location is excellent, easy to visit scenic spots. The staff are very friendly and very helpful, especially Anna working in the front desk, she is so patient and answers my questions and gives lots of suggestions which makes our stay and tour easily. Very good hotel. Very professional staff. Definitely I will recommend the hotel to my friends if they travel to Madrid.

All good! we had a great experience!

Excellent hotel in cental Madrid. Clean room, fantastic service, quiet

Location is great…. Walkable and close to nice shopping and restaurants.

Super friendly staff, great breakfast, convenient location.

Friendly staff very clean and well located

Convenient location, friendly staff, clean room

Gran servicio y ubicación!

I enjoyed the hospitality of the staff from the moment I entered . Although it was a short stay but i can say every thing were perfect. The location also is one of the other advantages of this Hotel. Thanks i had a good time and feeling .

The most significant issue was the bed. It was extremely uncomfortable, and the bedding and linen felt very low quality for a hotel claiming five-star standards. The bathroom also had maintenance problems. The shower was leaking, and overall the room did not feel particularly comfortable. Room service was also problematic. The staff taking orders did not appear to speak English sufficiently to handle basic requests. When we ordered food, we had to repeatedly explain that I have a dairy allergy. This resulted in several calls back and forth, and we were never confident that the request had been properly understood. Ultimately, I could not eat the food because of this uncertainty. At one point, when we asked to be transferred to the kitchen to clarify the order, the staff inadvertently connected us to another guest staying in the hotel. Later, during checkout, we noticed that we had actually been charged for that call. Although the staff eventually apologized and said it was an oversight, the charge should have been removed immediately after the incident occurred, especially since they were aware of the mistake at the time. Leaving it on the bill until checkout felt careless and unprofessional. Overall impression For the price and the five-star classification, the hotel fell well short of expectations. The overall experience did not justify the cost of the stay.

Good location in heart of Madrid

Staff super helpful, great location, great breakfast

Room spotless, location amazing, beautiful lobby

TODO , MUY LIMPIO , EXCELENTE SERVICIO, VINO DE CORTESIA EN HABITACION, PRECIOS RAZONABLES EN RESTAURANTE Y BEBIDAS , NOS VOLVEREMOS A HOSPEDAR SIN DUDA

All the rooms were fantastic. The staff is amazing from the people on reception and luggage service especially Daniel Venezuela .

Good hotel

Faultless; staff, amenities, cleanliness, the bed, everything was excellent. Would definitely recommend. Also a great location and within walking distance of everything we wanted to visit on our trip.