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My stay was fine.

Excellent location, clean and a good value for the spend.

The hotel is a bit dated overall, though the elevator seems newly updated. Staff are friendly and welcoming throughout the stay. The highlight is definitely the location, within easy walking distance to the lakefront, City Hall, and Princess Street with plenty of shops and restaurants. Lake view rooms offer spectacular scenery, and the beds are very comfortable. On the downside, soundproofing is limited, and noise from neighboring rooms can be noticeable. The bathroom is quite basic, with no towel rack (only two hooks behind the door), and toiletries are minimal, just a small bar soap and average sample size shampoo and conditioner. Breakfast is simple but enjoyable, provided as a grab-and-go lunch box with hardboiled eggs, a muffin, cheese, apple purée, juice, yogurt and coffee tea. Underground parking is available for a fee, but spaces are tight, and access can be inconvenient, there’s no elevator from P2, so you’ll need to use stairs or go via P1. Overall, a comfortable stay with great views and location, but a few practical shortcomings.

Well located and move to have breakfast included

Friendly staff, clean room, good view

Excellent

They ripped me off. I could not find handicap parking close to doors, and because of that I was not able to transport myself safely to check in. I had to search for a different hotel that had accessible accommodations, so that I could safely check in. This hotel is not equipped for individuals with disabilities. When I request do a refund, I was told that I cannot get a refund because it was past check in time. I had to pay over 650$ for one night at hotel because they would not cancel and refund me back. Will make sure to share my review of this location to others.

Though the service was good, the staff was friendly and the room was clean and comfortable, my family and I didn’t enjoy the “bento” box breakfast experience.

Yes all was good!

Another great stay. Room was very clean and quiet, and comfortable bed.

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The rooms were clean, the staff were wonderful and accommodating and we had a great stay.

Excellent

The room was large and very clean. Appreciated the kitchenette. King bed was very comfortable. Bathroom updated and very clean. Breakfast was substantial and fresh. Harbour view was gorgeous, even in March.

Everything is great.

Room was cozy and clean. Unfortunately the doors are not great sound barriers so you can hear everything in the hallways and the doors slamming shut. I chose a weekend to get away for some R&R that the queens students were celebrating st Patrick’s day and they were partying in the hall at 3am. I originally booked two nights but did not stay the second night.

Great staff, room was clean but dated. Bed was not very comfortable. Its loud when room faces the road but facing the water would provably be better. All staff we spoke with were fanrastic though. From front desk to housekeeping and breakfast room all were top notch.

Second visit to this hotel in 3 months. Perfect location, easy check in and the room is very comfortable and clean.

Had a wonderful experience at the hotel. The front staff, including Sarah did an amazing job to recognize our recent engagement . Will be back again.