Staff and rooms are always great. I do wish that numbers for pull up rooms would be on the outside as well and designated parking spaces for pull up rooms. I had to leave and came back and someone else was parked outside my room. Inconvenient because I got that room because it would have been easier to load my vehicle as I have a baby

Guest services would not answer phone when called

Excellent staff, free upgrade when they booked our room by accident. Clean rooms, great amenities and just an overall enjoyable experience.

Nice

Great room clean (304)

Room was spotless, I love the comforters in the hotel rooms and the shuttle service. Will defintely be staying here in the future!

Found a used bandaid in my bed by the pillows as i was reaching for my phone in the middle of the night. not sure if it was washed in the sheets from previous or not but it was still sticky, it stuck to my fingers.... i did let the front desk know at check out. they apologized but that was it

Information on hotel amenities, continental breakfast

I stayed two night and the third day I was told I wasn’t able to check into a room, after me calling the front desk in the morning to double check if I was able too. I then Made plans for my kids to come to the room for then night.They were exited to go for a swim. At 12:30 I received phone call asking me To check out I then went to the front desk and was told she was going to call the police. Then another worker told me I could stay until 230 to talk to a manager . I wasn’t happy neither were my children. Nor did I receive a refund They

It was good for the price we found. We asked for a room away from busy and noisy area as a request,several days prior . Hotel was not busy at all. Desk staff put us in a room across from busy parking lot intersection of the 3 hotels with headlights constantlyat our sliding door window, rear door lock and bar both broken. We asked to be moved, which they did and, were good about it. The new room location was much better! Restaurant needs to expand the menu, its disappointing when you want to stay in and support the hotel yet few choices for food. Atmosphere is nice, beautiful wood beams throughout. Pool area and sauna, tiles, etc needs a serious cleaning or upgrade. It still was nice to have a swim and sauna to escape the cold. Hotel also needs more direction signs especially near hallways.Its large with confusing room layouts. Also, it needs at least 1more ice machine. Overall, a good stay, if you find a good price ! Thunder Bay hotels are all overpriced.for some strange reason?

It was ok

Great room, nice staff.

Clean quiet

Clean room, excellent friendly check in, convenient location.

Very clean

The room was cold, even when we put the heat on high. Went to the front desk, they gave us a heater fan that died after a few hours. They came and check the heater and at the time it was warm but went warm to cool and warm again. It was a cold night. We did complain the next day but they didn't offer anything for our crappy night. Also, the room next to us, they were banging the walls, where I even felt it on my back as I sat on the bed. I left the pool area because there were kids, where at one time I opened my eyes and the kid was above me, ready to jump in, I had to quickly move out of the way before he jumped in. The father just kept saying don't do that but the kids just kept running around and doing what they felt like. Not too happy for a higher price hotel. I would have a better time and warmth for a lower price.

Courteous staff. Clean room.

The room was clean, and the housekeeping staff were friendly and helpful. I asked for coffee and cream since there was none in the room.

Good value. Clean room, sauna and pool was nice, no breakfast included but lots of free parking. Carpet in hallways could have been cleaner but its winter. Rooms updated in the last few years.

Great room at afair price