It was nice to have a heated pool as the other pools where cold and it was nice but if your looking to just relax this pool was the answer. Also the staff where great always saying hello and the 2 Carlos were awesome at the front desk!

Staff friendly

I have always been impressed with the staff, Front desk, Buffett and Room cleaners. The Buffett is great with the option of some items from the grill.

There was a group of 8 people that stayed at this hotel. 3 of our group got really sick with food poisoning. We really didnt eat out of the hotel so we got sick from the food they served. My spouse ended in the hospital due to the food poisoning. Do not recommend.

Staff were awesome, the place is a little dated, but otherwise clean and bright.

Limited drink and food options

We stayed here for 2 weeks. There is only 1 restaurant on the property and you need reservations for dinner and if you dont call early in the morning you are not going to get them. It is not open every night either. If you want coffee before 7am you have to use the coffee pot in your room which thwy charge you for. If tou want to utilize the all inclusive buggets tou have to go to the hotel across the street. They do not provide pop or water in your room like other hotels we have stayed at. So again after 5 pm you have to walk across the street to the other hotel. If you drink alcohol the pool has limited service from 10am to 5pm. Now the staff was extremely friendly and professional. Room was clean, pool is heated and its a very quiet resort.

We did not realize when we booked but booking through Expedia gave us extra perks beyond booking through other websites. These perks were only explained once we were at the property and are not listed anywhere on Expedia.

Not impressed at all.

Location is good, close to beach and connected to another cid hotel. The other cid hotel that is connected to it is much nicer

Liked every aspect of my stay! A special thanks to the entire staff. They are the best!

I would like to take the time to say thank you to all the staff from the hotel. Berenice, Rodolfo, Nelson, nacho, Daniel, Gerardo, Fidel, Sergio, room keeping and a few more staff that I can’t remember their names at the moment but everyone went out of their way to make sure we were taken care off like if we were their family. I would definitely recommend future guests to stay at El CID Moro.

Very practical for viewing and photographing recent total solar eclipse - set up on hotel's golf course.

We liked the location and the access to the beach across the street. We liked that the room was quiet and the shower worked so easily! And the staff were very helpful and nice. All in all, a convenient place to get to restaurants and other activities. Thank you!!

El Cid Granada was very relaxing - not crowded or loud, perfect after a long day of being out and about. Staff at the front desk was always helpful and courteous. The pool area was also pretty chill. Marvelous and beautiful heated pool, and plenty of room to relax whether in the water or on the pool deck. Plus the ability to use all the El Cid resort amenities - the pools at the Playa hotel, and the private beach just north of their marina property (a quick free shuttle & water taxi ride). The Granada is also really close to quite a few food options, as well as an OXXO and drugstores for all your needs. Definitely would stay here again with my family

It's in a good location. The on-site Italian restaurant is very good. The hotel is dated, and the room we ended up in felt like they'd saved it for Expedia customers, and not in a good way. It was ground level, faced the road, and the HVAC equipment outside sounded like a jet engine taking off at regular intervals. The breakfast buffet staff is friendly, but it's very overpriced for what it is. This has the potential to be a great property again, but it's going to take serious effort.

Todo bien con plan invluido acseso a los 3 hoteles staff todos muy amables

The staff is very friendly and fast to help with anything you need. The rooms are clean.the location is good for walking around to stores and restaurants. There’s a grocery store close by. I recommend getting the all inclusive if you want yo eat there and see the shows an the el cid Castillo beach side otherwise eating gets expensive.

Staff was nice. Thought there would be more amenities, and you have to pay for your own wifi

Nice property, however, needs updating Our room needed some maintenance, repairs needed in the shower, and the door did not deadbolt Was not aware that the El Cid Marina property was not included with the all inclusive package-this is something hotels.com.should include in there information about the property