The staff were very friendly, helpful and professional. The grounds are beautiful and well maintained with great views of the mountains and the sleeping giant. The hotel is close to the city center and only 10 minutes or so from the airport. However, be careful with the so-called official taxi-drivers. They refuse anyone with credit cards and will try to rob you blind if you ask to use foreign currency, quoting a rate at least twice as much as normal. The good news is that I found out there are Uber operators that quote a fair price at the going rate. The one I used, Nathan, was wonderful- friendly, helpful, and professional, like the Novotel Hotel Nadi staff. The hotel is definitely worth a stay.

great location and service

Room spotless! Staff wonderful! A wonderful hotel. Big rooms and a beautiful view.

Nice and convenient , easy access to every thing, helpful staff , clean quite old but nice place to stay with family

I stayed at Novotel Nadi and was disappointed with the standard room. The bathroom was poorly maintained and the beds were very old and uncomfortable, clearly needing replacement. Ironically, the landscaping around the property is far better maintained than the standard rooms, which highlights where attention is lacking. The front desk receptionist was welcoming, helpful, and friendly. However, dinner service was very poor. We waited about 15 minutes to be greeted and seated even though the restaurant was not busy. After ordering, we waited close to 40 minutes with no food and no drinks served, despite having ordered drinks. Customers should not be left sitting that long without either food or drinks, especially during dinner service when the restaurant was clearly manageable. The location is excellent and very close to Nadi Airport, making it convenient for late arrivals or early departures, but overall the room condition and restaurant service need serious improvement.

Great staff

Everything was perfect!

We did last minute booking and it was fantastic

Facilities are old. Room with stale smell and damp. AC/bathroom ventilation Fans are loud, but you have to keep them on, so sleep is greatly disturbed. Staff were in good manner but working in low efficiency.

Ok property, it was not clean though. The toilet in our room had crap stains in the basin.

I checked into Novotel Nadi on the evening of Thursday 18/12 this was my second stay with them for the week as I was overnighting on my way out of the country. At Reception I was met by a lovely lady (Named Loata) who promptly and professionally checked me in. I had a different room than the stay I had the week before and It was in a bit better condition, AC worked better as well as the ceiling fan. I went for dinner and had the NZ T-bone steak, which was okay possibly a little overcooked or had been in the freezer a tad long but was still not the worst. The staff were friendly and professional. On check out the next morning, the staff were prompt and quickly found a taxi for me to get to the airport. Overall my stay was short but Novotel Nadi was able to accommodate my needs. I hope to return to Fiji again next September or October (26) and will include a couple of nights back at Novotel Nadi

The room was clean, stress-free, friendly and professional check in service in the evening. All of the staff were nice and welcoming. Breakfast had a good variety of foods, and my children enjoyed a swim im the pool afterwards. Would rerurn in the future. Well done to the team.

The breakfast was very good, room clean, nice staff

Beautiful landscaped setting on the golf course, friendly staff and large room

The property: It’s showing its age, the rooms balcony screen door was broken wasn’t easy to open. The sliding door needs upgrading-very old. Our room main entrance the tile area is very old. Staff: Friendly and welcoming. However, one night our family was sitting at the bar and this fijian lady staff served fijian customers nicely-smiling. But when I asked her for dessert menu she was grumpy, rude and just walked away and had no smile on her face. She was not happy to serve us except her nationality guests only. I understand working in hospitality industry can be difficult at times but other staffs who may have had a long day but they still went out off their way to cater us! The indian guy at the egg station was the same, he was grumpy at all times, when I asked him few things from the menu - it seemed like he didn’t enjoyed his job, was very grumpy, had no smile on face and didn’t communicate at all. Made me feel like he was in a wrong industry! Breakfast: It’s average, it took them a while to restock food after it run out. Not much options, utensils and trays were old too. Some of the food had no seasoning and salt at all-which made it taste less. I think having more options for breakfast would be better. Cleanliness: When we walked into our it had a very bad odour as if the room was closed for a very long time. We stayed having allergy issues. The room was no cleaned well enough, the room bed side tables had dusts, the tv cabinet had dust that was very visible.

Good

Excellent staff

Novotel Nadi, was a good choice for me as I was just overnighting on my way out to the Islands. At the check in I was meet by a lovely and professional woman who checked me in promptly and gave me a good rundown of the facilities. The hotel room is a little tired but looked to have had a soft makeover at some point in the past with a good TV and new lamps. Dinner was served pretty quickly for a South Pacific hotel with a very nice local dish of Kakoda and followed up with a club sandwich with fries. The Bed in the room was comfortable, but the Aircon struggled, and the fan only had one speed and that was slow. Hopefully management can look at that at some point. Overall the hotel has some problems yes, but I found that the staff made up for the hotels shortcomings Would rate it a High 3.5 stars

Beautiful like love the location, rooms, breakfast and excellent customer service...vinaka Novotel

The room was full of mosquito's and was not pleasant to stay in at all.