Overall Ratings & Reviews DoubleTree Suites by Hilton Tucson - Williams Center

Perfect staff and in a reasonable distance from everything

Large room, friendly staff. Hotel is in a good location, lots of restaurants near by not overloaded with the college crowd. Bed was very comfortable and breakfast is good start fir the day. The rooms are starting to show some wear and tear tough.

When toilet did not work we were moved to another room very quickly. I appreciate the sense of urgency. Stuff happens and how your night clerk handled it so efficiently made it just a minor inconvenience. Everyone employee we encountered was polite and courteous. I would definitely stay here again.

Great location, large room, excellent pool and spa, good breakfast and bar. Could be cleaner but this place really works.

The shower rust on the bottom of the floor. Shower walls were not clean. Carpet was filthy. The whole hotel is outdated.

This is more of a motel than a hotel. Furniture in the room is cheap and in ill repair.

Rooms need some TLC

The orange trees were awesome.We went to check in the front desk told me I was a no show it was the day before!!!Wrong I showed him my paper work he had given our pool view room away now he stuck us way back in the corner I was very upset this was on thrus I told him we needed our original room back and got it the next day with people checking out.we were there 5 days.

The pool area is fantastic and the property is layed out great.

The bathroom was really small and the tub was showing its age. Nice that there was brick walls between the rooms. Never heard anything from the room next door. The breakfast they offered was pretty bad. First morning all the hot foods were gone and had to wait for more. No hard boiled eggs, or a pancake or waffle maker. Second morning couldn’t get a bagel, they replaced them with wheat bread that morning. It was an unexpected treat at checkin to get cookies. The hot tub was clean but could have been a little hotter.

Hotel has a lot of character and once you've entered the grounds it feels like you're removed from its surroundings. Alan, at the front desk, and all of the staff were exceptional.

Quiet and great staff

No issue

Great stay

We were there 6 nights and our room was serviced 1 time. The breakfast was misleading. They provided nasty eggs and any meat or bread you had to pay for. Or it was always closing early. We couldn't figure it out. Staff was nice. The room was nice and big.

I’m only half way through my stay. I needed to extend. The entire staff I have encountered have been nothing but kind and courteous. And accommodating. I became ill on my trip and they have done what they can to make key exchanges and even a room change as quick and easy as possible for me along with well wishes. I will definitely be staying here again.

no duvet for sofa bed.

This hotel is not up to standards! If this is really how the Double Tree Hilton hotels are I will gladly stay at the Embassy Suites. Right when me and my wife walked into the room there was a sour smell to it smelled like feet the towels looked dirty glad I took my own. The carpet is old and needs to be taken out some spots of the carpet was missing door to the restroom was coming of the hinges like wow really this is supposed to be the Double Tree Hilton and it looks like this. NO THANKS! 3 Palms and and the Comfort suites were way better then this. The breakfast at the Comfort was way better then the one at the Double Tree. Had a 3 night stay and only stayed 2 days couldn't take it anymore and was not comfortable at all.

Very big rooms and really nice courtyard. Parking is not great.

Not clean. Rooms smelled. Run down