Room not perfectly clean upon arrival, previous guests’ food and plastic bags left in the drawers in the bedroom. Carpet not clean at all, slippers essential. Gym and sauna difficult to locate. Gym is a few dumbbells and not even a treadmill. Food was not great, it was ok but there was little choice (particularly at dinner) and staff were incredibly slow at refreshing dishes. Waited 15+ mins for more of the one dinner option (tomato pollock), rice was also empty for about 10 minutes. Equally slow at refreshing breakfast dishes so it was just a case of being lucky with timing. Multiple dishes often empty at the same time, so could not get hot breakfast or fruit. Dinner hours also incredibly short at 6-8pm. No cleaning service to the room, which I didn’t find essential anyway. However, it is frustrating to have to ask for bins to be emptied on a 5-night stay - at least one clean should be scheduled for a stay of that length. Hotel is well-located but pricey for the service received. Didn’t pay for premium view but literally got a view of a wall, not even nice street view. Worth it if you can get a good price, otherwise look elsewhere.

Very pleasant staff. Great location only 10 minutes walk from bus station and close to all city centre activities. Comfy bed and good shower. Lovely view from our room. Very nice breakfast. However, the lift was out of action and had been for over a month. If I had known this I would have changed hotels. My husband has problems walking so it was difficult for us to walk up and down to the 2nd floor. We were offered a room on the first floor but it would have been a small room which we didn’t want. The room has nowhere to store clothes at all apart from 3 coat hangers and a shelf I couldn’t reach. No pegs in the bathroom. The complimentary dinner is poor quality, more like care home food and the cake in the afternoon is cheap factory made cake. We stayed in a Home hotel in Sundsvall, Sweden and the food was SO much better. It’s a shame they are not the same standard.

Fabulous hotel, staff were great, very helpful and we also received complimentary coffee and cake after checking in!

Just okay and really outdated. Super overpriced for what it was. Location was great and shower worked really well. Still no washcloths which I find very annoying. And what’s up with all the fake plants? They make the property look really outdated

Unfortunately the Hotel failed to advise us of a hotel worker strike that had been going on for several weeks. This hotel actually was closed, and we didn’t find out until we showed up at the front door. Very disappointed that the hotel did not advise of the closure. They moved us to a sister hotel, which was an acceptable alternative.

Very friendly staff - but the hotel had some renovations that impacted the overall experience

很喜欢这家酒店 在这里待了三天 每次回来都有种到家的感觉 很贴这家酒店的名字 很温暖！

Wonderful room overlooking the harbour Staff were lovely So enjoyed Tromsø I plan on visiting again in 6 months & using same room in hotel

My room was very small and cramped

Breakfast was great with good variety of quality food. Fantastic view of the harbour. Surprisingly quiet for its location and very little internal noise. Luggage storage available before check-in and after check-out and comfy seating in lobby to hang around.

Staff were lovely and helpful, lots of choice at breakfast, nice to have fresh cakes and coffee in the afternoon, comfortable beds, clean shower, but the carpet on the room not really clean, or the drawers in the desk. Would've been nice to have sockets by the bed.

We were very glad that we booked Home With Hotel. The setting was beautiful, right on the harbour and with view of the cathedral. Our bed was lovely and comfy and the room temperature was just right, not too hot or too cold. Bathroom was spacious and shower was good. There was a good variety at breakfast although staff were sometimes a little slow to replenish. We enjoyed the Fika in the afternoons ( free hot drink and cake). We only had the complimentary dinner once. Please beware the food is cleared away very quickly at end of service!! The bar is very small and not particularly inviting so we went out to neighbouring bars. One criticism would be, they only had breakfast tea available on one out of the five days so if you're a serious tea drinker TAKE TEA WITH YOU or purchase some from the local SPAR!

Friendly, helpful staff, nothing too much trouble. Lovely room overlooking harbour, armchairs in room to sit and look out. Bed very comfortable, room was warm, not too hot. Food - excellent, lots of choice at breakfast, evening meal very good. Was advised at check in that rooms not cleaned everyday, this suited us as didn’t need/want this, if we needed anything we asked and this was addressed straight away. Highly recommend this hotel, would definitely book again.

Great hotel with great location, excellent breakfast, FICA and dinner included ! What a deal. I would definitely come back.

Great harbour views and location

Almost perfect. Home away from home.

Staff were so friendly. Sauna was good and quiet. Nice pillow and duvet. Breakfast snack and dinner included- bonus!

Nice hotel and well placed for exploring. Rooms were ok but as usual with this hotel chain, there was very little space for suitcases or putting clothes. Bear in mind our visit was winter so we had big coats, jumpers etc, it was a struggle to put them anywhere. The cold buffet and cold breakfast were great but the hot food was seriously no where near hot. Even if you were there when it was put out, meats were temperate and surely would not be acceptable by food standard’s agencies? Hot drinks machines were mostly out of action too.

We loved the area and the availability of the meals if we chose to eat there! Staff was pleasant

Excellent location and so good having free tea and coffee all day, overlooking the harbour. Enjoyed the sauna too and booked the rooftop jacuzzi at the sister hotel for a small fee. (£4). Breakfasts were delicious and really set us up for the day. Enjoyed the fika cake on days we were around. I’d considered the evening meal as a bonus - if we were around and liked it it would save us ££ from going out. As it happened we ate there 4 times. I’m a veggie and it was limited but ok. There were always 4 salads, usually one with lentils, beans or quinoa which made it more of a meal, a leafy salad, a pasta salad (not always veggie) and a slaw of some description. Usually a veggie friendly soup, focaccia bread. The mains were things like pasta bolognese or pork and mash with veg, so not any good for me but where there were separate elements I had some. Eg plain pasta which I added roasted veg too and some cream cheese. I also had seeded crisp breads and cream cheese and/or houmous. This fitted us as we had excursions or other plans so a quick ish meal and for free meant we spent the money on other things. Comfortable room, hot showers, friendly staff. Would recommend and would love to go back.