Everything especially the location, staff is amazing, everything within walking distance and breakfast is top

I was there for a funeral from my best friend, unfortunately when I arrived at the funeral I noticed I left my wallet on the bed at the hotel … but I didn’t want to leave the church and come back to the hotel … I stayed for the eulogy and after lunch back to the hotel … to my surprise the wallet was still on the bed but some cash was taken … if you take it at least take all not just some … and it left a bad taste in my mouth … I didn’t complain because I felt it was my fault anyway leaving it out in the bed …. But I was still annoyed … what is 300 Dollars to me .. actually small change … would I stay again at the hotel … na …thanks

We booked a Premier Room at the Kempinski Munich expecting a genuine five-star experience but were left deeply disappointed. Our room was a cramped attic/mezzanine room with low ceilings, poor air conditioning and a faulty bathroom extractor fan. We slept badly and my wife developed a migraine. The following morning, from 7 am onwards, we repeatedly tried to speak to the duty manager and arrange a room change. We were repeatedly given incorrect information about when the manager would call and when our new room would be ready, wasting almost three hours. When shown another Premier Room, it was clearly far superior to the one we had originally been allocated. Lunch at the hotel restaurant was equally poor. We were greeted by being told we had to leave by 2 pm. Snacks promised with our wine never arrived, our starter and main course were served together without sharing plates, and throughout the meal no one returned to pour the wine. The assistant manager was excellent and apologised, but the waitress who mishandled the service dismissed our concerns by saying serving tables was "not her main job." To make matters worse, after leaving our room at 11 am with the housekeeping light on, we returned at 2 pm to find it had still not been serviced. The hotel has attractive facilities, but the service was consistently poor, communication was inaccurate, teamwork was lacking, and the hospitality fell well below the standards expected of a luxury Kempinski hotel.

Excellent location quite near Munich's Old Town, minutes from Marienplatz and the Bavarian State Opera. I was given a free upgrade and found myself in a large, comfortable room with a great shower. Great service.

Would have given 5 stars but I left my wallet on the bed and when I returned 300 dollars disappeared… sure it isn’t a lot of money for me but it’s the principle of trust that disappeared forever to stay again …

Unfortunately we asked for two separate rooms in our reservation but ended up with a king size bed. The room was very small considering the cost of almost 600 euros a night. Additionally, the front desk guy told us we were getting an amazing room but it turns out it was on first floor with windows opening to an internal gray patio. No natural sunlight. Also they don’t have international power sockets. So if you don’t have a power adapter, you’ll have issues charging your electronic devices. The breakfast was good and with various choices. However fruit selection is limited.

Beautiful hotel in a wonderful neighborhood close to the city center. The staff was very helpful and courteous. Would definitely go back.

Tv and telephone wasn’t working The magnifying mirror was useless due to its height There was no plug in the bathroom for the hairdryer Also, most rooms face an office building with people looking directly at the rooms so you had to close the drapes

Perfect location great staff. Perfect hotel. recommended

Fantastic location just walking distance from main attractions and right on the high street. Friendly staff. Beautiful lobby area. Has the old charm with modern amenities.

In the heart of Munich, a great place to stay

Room was very nice, although it felt like the living area and/or bedroom could have benefited from a little more storage. Bathroom was really hot but nicely appointed. Breakfast is outstanding as long as you get there early enough to avoid sitting in one of the back rooms. Servers don’t make it back there very often. It’s amazingly quiet in the rooms - even those facing the Main Street. We were there for New Years And barely heard any noise from fireworks.

Clean, centric, amenities , breakfast with lot of options

This hotel was exceptionally clean and comfortable with amazing hospitality. On Christmas Eve, hospitality went room to room sharing delicious sweet bread. You can’t beat the location either. It’s walkable distance to Resz, Marienplatz, and the market. My family had an unforgettable Christmas stay in Munich; very glad we picked this hotel!

Lovely location, nice rooms, helpful staff

Amazing hotel! Perfect Location. We upgraded to a suite when we got there and was a perfect stay. I did not realize this was a 4 Seasons Brand hotel and it did not disappoint. Walking distances to amazing shops and restaurants, next to the palace and opera house. Nice pool and gym area in the spa. Lobby area was a great place to hang and be seen. Would stay here again in a heartbeat. Only negative I would say was pillows were very mushy.

One of the best hotels I’ve stayed in! Great location, beautiful property, and friendly staff!

The hotel is situated in an ideal location. The staff are friendly and work to meet your needs. The hotel rooms are a bit older and some of the amenities do not work the way they should. I would still recommend this hotel but know that there are opportunities for upgrades and improvements.

Very nice property. Excellent hotel and the breakfast is great.

Very clean suite. Staff is great and breakfast made to order. Walking distance to downtown. Fantastic!