Emerald Hotel & Suites

Explore Emerald Hotel & Suites
6.4
Pleasant
From 3,157 reviews
Cleanliness

6.2

Room Comfort

6.0

Service and Facilites

7.0

Traveler Reviews Emerald Hotel & Suites

Number of reviews per page
20
40
Top reviews
Flavio
icon-with Partner
with Partner
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The staff is super polite and helpful; however, the rooms are very dirty.
Mehreen
icon-with Children
with Children
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Please renovate the washrooms.
Radek
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Easy to find, close to the airport and city center (short Uber rides or a bit longer transit ride). The hotel was clean, but many of the finishes show their age (not everything is fully renovated as in the pictures; likely only some rooms are fully done, others only partially). However, overall we had a good stay and would stay again.
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Mary Jane
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Stayed only because it was close to the airport and had availability and was under $200 a night. You get what you pay for. The room was small and very dated. The floors were sticky every step was sticking to the floor. The toilet was tilted to one side you could even see the tilt before you sat down, only enough TP for 2 wipes, had to go to front desk and ask for more TP. and the bath tub/shower was either very old and stained or just plain dirty, I showered with my socks on. On the plus side the staff was very friendly and it was only 12 minuets to the airport great for early morning flight.
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Nate
icon-Business
Business
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The manager was super nice and accommodating unfortunately we didn’t want to stay at the hotel and reimbursed us back
Mishalie
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We originally booked one room with one king bed. However, when we arrived, we were accommodated with two queen beds instead. There was also a fee for early check in but we didn’t get charged. We appreciate these efforts which made our stay more convenient and comfortable. The room was a decent size with a working air conditioner and the bathroom was regular. The fridge and microwave available was also useful. We would like to express our gratitude to Emerald and Suites for their good service. The location is also extremely convenient and easy to get around. Definitely recommend!
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Ale
icon-with Partner
with Partner
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The entire room was dirty and in terrible condition. The bathroom had not even been cleaned, and there was feces in the toilet. This is completely unacceptable and unfair. I tried to speak with someone yesterday to resolve the situation, but unfortunately, I received no help at all.
Tracey
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean comfortable and friendly
Katthya
icon-with Children
with Children
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Since the moment we got to the room you can see it that it wasn't cleaned up like it should be specially the bathroom the toilet has stains, like someone used it before.
Choudhary Neeraj
icon-with Partner
with Partner
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

What a garbage hotel!
Gurjit
icon-with Friends
with Friends
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was not clean bed was not even comfortable to sleep for 2 never ever gona book it again
bruce
icon-
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I stayed there two nights, a day apart the toilet seats are undersized, seriously. They replaced them with a smaller size. If you have to sit your legs are atop the bowl. disgusting I think the city is using the place for housing vagrants, lots of unshowered residents
Pamela
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Only
Scott
icon-
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This place is quite beaten up with lots of deferred maintenance everywhere. It’s not very clean with dirty glass and un vacuumed carpet. The room itself was clean. But the mattress is broken down. There was a bag of trash in the hallway that did not get touched while I was there.
Chinaku
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Friendly staff
Tushar
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The property smelled so bad
Stephen
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel was a good stop near the airport.
Stephanie
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel is super grungy. When pulling a cord from the outlet, the outlet comes out of the wall. When using the taps in the shower, the entire faucet was coming out of the wall I had to keep on pushing it back in. Stained carpets. Tiny towels. Very very loud…seems like a lot of transient people stay here to party. The staff was nice enough and it’s not their fault the place is a dive. Flower beds full of weeds. Cigarette butts all over the ground. The only nice thing was that there was security walking the parking lot. Would not stay here again.
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Emily
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The property itself is dated and dirty, the bathtub has major yellow stains. We checked in very late due to last minute changes in our trip and didn’t bother to ask to see another room. Stains on doors and walls and lamps. Bed was ok. Staff at the front was friendly considering how late we arrived at 11:30. But will not return
Iain
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Get to my room and it reeks of cigarettes from the previous person. The window was open to try to air it out but blatant smell. I could see what looked like coffee stains on the floor. The bed is a broken spring style that needs to be replaced. You can easily tell what side most people sleep on. The AC was blasting all night and only kept it from being sweltering. All in all not worth the money even at a discount.
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Number of reviews per page
20
40

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