Across the board quality and very charming. Breakfast was superb, staff impeccable, rooms comfortable and high attention to detail. Frankly, hard pressed to find a fault. Not in the tourist area, so some distance to sights, but this can be a real plus - quiet repose after a full day of activity.

Room was nice although the AC had a funky smell (room 207). We had breakfast there 1 day and it was solid. Overall the Staff were the highlight. Super responsive and helpful. Really great crew

Great hotel in all aspect except the bathroom which had no privacy for a couple and my opinion was a design mistake which could and can easily be fixed

Amazing breakfast, friendly staff

Great

Very good

Check in was quick, friendly and faultless. Reception team member explained all relevant information and made us feel welcome. Room was bigger than expected and furnished in a light, modern and comfortable style. We stayed here to go to a football match at the Bernabéu, after reading the hotel is 10 minutes walk away. It was a maximum of 10 minutes, very easy walk and so convenient for the stadium. The hotel met or exceeded expectations, excellent value considering the location and quality.

Staff was great.

Was a great property..... 5 stars on my end!!! Would recomended all the way around Excelente

Amazing hotel in the center of Madrid, it was a long time since I found a place where the stuff from first to last were so amicable, helpful and always with the best willing to make you feel welcome! Thanks!

Great hotel and location near the Santiago Bernabeu. Clean and tidy hotel. Washroom did not have a door which is weird. Stayed with my daughter at the Westin Cuzco to watch the Classico. Had to leave the room when my daughter or I had to shower.

So noisey, the street noise woke me up multiple times a night. Checkin and baggage drop off were like it was their 1st day on the job. The breakfast staff were grumpy and insulting.

Very clean and nice hotel. Close to the metro, too.

Helpful and friendly staff, great room (corner suite was large with a comfortable pull-out sofa bed), and a really delicious breakfast. Location is about 20-25 min from many common destinations. We didn’t use metro but there was a main stop right nearby. Safe area even late at night.

Excellent hotel, has everything you ever need

Fine

Great location. Close to metro station. Lots of restraunants nearby.

Amazing staff

Encantados de la atención. Gracias

Hotel location is very convenient as it's just in front of Cuzco subway station. From there, practically all of Madrid's attraction are reachable. Room are very comfortable and staff is friendly. This is a strongly recommended hotel.