Staff were lovely, amenities were great, unfortunately our room was not well kept. There was damp on the walls, the wallpaper was peeling off, and we had some issues with the showers. On the other hand the location of our room was great as it was just next to the kids pool and kids club!

Very nice relaxing stay

Hotel facilities are exceptional. However, what stands out is the staff. Always helpful, kind and supportive!

Great staff

Great stay, a little further from the city of Jerez ( about 10 min drive) but it is truly worth the drive.

Todo perfecto!!! Nos encantó.

Ana was very nice and kind to solve anything.

Excellent resort to unwind

En recepcion nada especial , la habitacion pobre sin demostrar la categoria de 5 estrellas. Lejos Lejos de Todo . Toallas negreadas y muy limitado Todo Los complementos en la habitacion. Normalito , no representa la Cadena Barcelo

Excellent hotel away from the city and for a getaway

Excellent place to stay with kids great breakfast

We went here for a few days to play golf. The course was fantastic and the hotel was just as we expected. Would go back!

The property is very pleasant and very clean and tidy. The Golf course is in a shockingly bad state and one member of staff was rude to one of my guests. I have not heard back from my written complaint I wrote at the desk

A hotel like this should have free parking, etc least when they charge you more than €400 for a night stay. Also as a guest you should have free access to the spa area

Not near any other restaurants

I have stayed in quite a few Hotels of the Barcelo group, especially the Royal Hideaway in Sancti Petri. This hotel is nice, clean and comfortable, however it lags in certain aspects in comparison to the Royal Hideaway which is also a five star hotel of the Barcelo group.. This is not a criticism of the hotel, since Covid I am sure has had a massive impact on hotels in general and their client basis and staff.

Although we are not golfers we enjoyed our stay in this hotel extremley. The gardens and pools are lovely and staff very attentive and friendly. We could not book the spa as it was fully booked but spa looked amazing too.

We really enjoyed our stay at this hotel. The grounds and views were breathtaking, the facilities great and most importantly, the staff was superb. We have children with food allergies and had left their medication behind by accident and the staff went to great lengths to ensure their safety, we shall be forever grateful for their care. Needless to stay, we will be back!

Have used covid as an excuse to charge more wherever possible (e g. Removing tea/coffee in room and mini bar, charging to have things bought to room) while ignoring it where it would cost them more (still providing breakfast and dinner as a buffet with no extra precautions, so guests sharing utensils and food sitting out for hours). Also extra hidden charges for indoor pool (€15 per person) and pool towels.

Friendly staff, room clean and comfortable. Dinner was good breakfast was excellent. Friendly and courteous staff. Very pleasant experience