I booked this hotel for two nights after seeing the great reviews and pictures, and unfortunately, the actual experience was completely different. The lobby and main office looked clean and nice, but the condition of the rooms was extremely disappointing. After driving for almost 14 hours, we checked in expecting to rest. The room was very dirty, including the carpet and other areas. The worst part happened when we were getting ready to sleep and a mouse ran through our room. I immediately went to the front desk and asked to be moved. Unfortunately, the hotel was fully booked, and there was very little assistance available. We had a child with us, and after seeing a mouse in the room, we were terrified to use anything or sleep there. We essentially did not sleep that night. The next morning, we requested another room and were eventually moved. The second room was somewhat better, with a kitchen suite, but it looked and felt like someone had been living there for an extended period and using it more like an apartment than a vacation accommodation. The bathroom was in extremely poor condition, with broken fixtures, damaged walls, a damaged electrical outlet, and other issues that should not be acceptable for a hotel room. The front desk assistant on the second day was courteous and did communicate with us better, but unfortunately, that did not make up for the overall experience.

Disappointing Stay – Not as Expected Unfortunately, our stay was not a good experience. When we entered the room, there was a strange/unpleasant smell. The bathroom flooring was broken, and the shower was not working at all. We checked the shower at night and immediately informed the hotel staff. They told us they were not aware whether the shower was working or not. We were given another room, but only in the morning, about one hour before our checkout time, which was not helpful. The room we booked was also different from the room that was provided to us. We expected to receive the room type that we had originally reserved. Breakfast: The breakfast was advertised as unlimited, but there were very limited options available, such as potatoes, scrambled eggs, pork patties, and cereal. Bread and coffee were available as well. If we requested milk, they simply provided a milk packet instead of offering it properly with the breakfast service. Overall, the experience was disappointing, especially considering the room condition, lack of proper response from the staff, the room mismatch, and the limited breakfast options. I would expect better service and facilities for the price we paid.

keep better the maintenance out side the room and clean better the rugs inside the room

It’s not that clean and it’s smelly

Lol

⭐⭐⭐⭐⭐ I had a very good stay at Niagara Lodge & Suites. Overall, I was satisfied with my experience and would definitely recommend this place to others. The staff were very helpful, friendly, and provided good service throughout my 4-day stay. The free Wi-Fi, free parking, swimming pool, and complimentary breakfast were all great features. The only suggestion I would make is to add a little variety to the breakfast menu. The breakfast was the same on all four days, so having a few different options each day would make the experience even better. Overall, it was a comfortable and enjoyable stay, and I would happily give Niagara Lodge & Suites ⭐⭐⭐⭐⭐ 5 stars.

It’s alright by price. Its very good compared to budget

DO NOT COME HERE!!!! When we first got to the hotel, they mentioned that our booking was canceled, but that they would still be able to get us a room. The room was NOT the one we paid for, but we stayed there anyway. The room smelled AWFUL. It was DIRTY. The room only had one bed and we paid for two. There were cobwebs on the ceilings. The bathroom had MOLDY ceilings. The next morning, a RAT had crawled out of the of the Jacuzzi drain. Then we went to go tell the front desk. The front desk was not able to provide us a room right away and they made us wait so we went to our reserved activities for the day. They told us to come back for the keys. They would call us. They called the first time and we confirmed we would be back. Then we get another call later in the evening at 11 pm that our booking is canceled and to not come back to the hotel service was very RUDE and DIFFICULT. We do not recommend this “hotel” at all. The food was also stale and unappetizing. The pork patties looked dry and hard. I usually never write negative reviews about hotel but this one truly deserves it. They were not helpful at all and we are having issues with their service.

As expected. Budget “friendlier” hotel/motel - but you get what you pay for.

Kind staff

Needs major renovations Charged me almost $300 for one night No indoor pool No facecloth to wash Towels hard as ricks Horrible breakfast What a terrible hotel Remote control didn’t work Need I say more Completely disappointed

Rien du tout cette hébergement je le conseil pas du tout, le lieux était sale, mal entretenu , le star pas serviable non plus … ok, la piscine était propre

I had a reservation to stay at this property on July 30th for 0ne night. Because of all that was going on in my life that day I totally forgot about it. I contacted Expedia the next day and they called Niagara Lodge & Suites and explained my situation. Whoever Expedia said I would get a full refund. However, Niagara Suites ended up saying "By no means they were going to refund my money because it was in the rules that they did not have too". If I was all of you, I'd never stay at this Hotel.

Always stay here when in niagara

Rien aimer sa sentait pas bon et l’air climatisé désuet il fesait un vacarne les photos sur le cité sont trompeuses

The only thing good about the room was the ac unit. The bed was like sleeping on plywood, there was mold in the shower. A crack in the wall above the ac unit that I could see outside. The carpet and tile floors were dirty. The toilet paper sat on the tub because there was no holder, lots of things on the walls that should have been washed off. I would not recommend this place to anyone.

The room eas dirty stains on walls holes in walls shower was falling apart i personally removed 3 spider webbs from cieling do to recome d this place to anyone

The description of the hotel is nothing but lies,there is no indoor pool, very dirty and with mold and bedbugs

Very disappointing experience. The room had a strong stale cigarette smell, the bathroom was old, poorly maintained, and did not feel properly clean. The bathroom faucet was not functioning properly. When we tried to switch the valve from the tap to the shower, it did not work, making it impossible to use the shower properly. The microwave was also broken and could not be used. The refrigerator was dirty, and the entire room felt neglected. The breakfast was cold, seemed old, and was not enjoyable. We traveled summer, we paid a premium rate comparable to what you would expect for a much higher quality hotel. The condition of this property did not justify that price at all. The level of cleanliness and hygiene was so poor that it genuinely made me concerned about my health and safety. The pool was also visibly dirty and poorly maintained, to the point that no one seemed willing to use it.

roaches, stains and crumbs everywhere