Worst five star and shangri la ive ever stayed at. 1. The reception area smells like the same air freshness many toilets in malls use. Five star hotels shouldn't be using toxic cancer air freshners. 2. The chinese restaurant was good, but one could smell the toxic cancer causing air freshners used in mall toilets. 3. The shower head in the room had a 2$ shower head with a 1$ plastic hose. Though the bathtub was very nice and room relatively clean. 4. Place is very dated, like revisiting the shang back in the 1970s. Never been updated. Though place is in great condition and very clean. 5. The gym and health club was nice and fiting of a 4 and 4.5 star hotel. 6. The lunch and breakfast served the absolutely cheapest foods...at a 5 star hotel. I love buffetts and love 5 star hotel buffets, but this one is a pass.

very good

The Gym was good, hotel was a bit dated, but the entire area was undergoing construction so it was very difficult to get in/out of the hotel, lots of traffic jams and having to walk through broken concrete. Not a great experience for the price.

The hotel was of very good quality. Clean and convenient to transportation. The staff members were very friendly. We had a pleasant stay.

Great staff, good room and excellent breakfast.

Excellent environment and friendly staff.

Easy ride to anywhere in the city, the hotel is dated but in a good condition. Staff are polite but not proactive. Though there are 2 malls next to the hotel, dining options are not that many.

Nearby very demure shopping mall and walking streets. Center of city to make your going anywhere easy. Classic fashion interior. Front desk English was good, easy to talking for information about the city.

It’s old fashion hotel, classic style. Quiet and nice place in the city. Easy to go to anywhere in town. Center of the city. Shopping malls very close by.

I like the swimming pool and the spa sauna offered to all customers who lived in the hotel .

Located in city center, surrounded by shopping malls, tons of restaurants, very convenient. The entrance gate is "hidden", not in the main road; facilities a little old.

Have stayed here many times. Always good

We stayed for 2 nights after 4 nights at a skii trip in Songhua Ski Resort. My youngest son broke his leg skiing, and he had a fresh cast. The hotel was super-accommodating with bedding, and had a complementary wheelchair to use. Breakfast buffet is awesome - one of the best, and I've stayed at all the 5+star major brands in Asia. Location was great for nearby Dongbei food or chinese bbq.

The hotel was good but a little bit old compare to the others

Smells bad near the elevators and sometimes in the room. Smells of smoke and also (apologies) “toilet”. Toilet in bathroom is too close to shower - nothing to be done about it thought until they decide to renovate again.

I enjoyed my stay very much. I loved the comfort and peaceful atmosphere of my room #1620. Excellent, friendly staff.

I stayed here for two weeks for business. The hotel offered everything I needed for a longterm stay: comfort, cleanliness, and friendly employees (Duke! He was amazing! My phone was accidentally left on the room service table and taken away, and Duke handled it and found it! He helped us out a lot of other ways too. Excellent employee). The hotel isn’t in the best area for playing tourist, but that isn’t the hotel’s fault! It’s in a business area and is perfect for someone traveling for work. 10/10

Every time I visit Changchun, I won’t even consider to stay other hotels in Changchun. Shangri-La Changchun is the only hotel I prefer. The hotel located in Changchun City Centre. And all Staff are extremely friendly and helpful. Especially Mr ZENG Kaizhao from the reception； Mr LIU Zhizhong from concierge desk; Ms LIU lili at Club Dinning Room. I will definitely recommend this hotel to family, friends and colleagues.

very good service with staff, good location. good breakfast.

Three of us have asked for massage services upon check in, they need to call for outside help and we finally got a call at 650pm for the 7pm appointments. We immediately went downstairs to the spa but needed to wait till 715pm because one of the masseuses was stuck in traffic. We also needed to wait for them outside the rooms to get towels and bedsheets ready. The rooms were tiny and filled with large and small stuffs here and there, no music was played throughout the service. Light was not soothing for a professional massage. Even though we started 15 mins late, two of us ended at original scheduled time. The masseuses were not experienced and it was definitely not a relaxing 90 mins.