Overall Ratings & Reviews Residence Inn by Marriott Seattle Downtown/Lake Union

Over-all it was very wonderful. I didn’t realize it had a family room with toys & air hockey until later but that was very convenient. The only complaint I have is that the hot tub & pool looked like it needed some cleaning.

Amenities were nice, property was clean, and staff was helpful and friendly!

Excellent

I forgot a valuable item in the room and they were kind enough to hold it for me until I could come back to retrieve it. What a relief!

Quite a nice hotel and nicely located.

The only thing that was uncomfortable was when i went to the hot tub at 5am peoples was in there nude

It was awesome we definitely going to stay again Michael and Chris from reception are the best hospitality Thank You

We were staying at this location for a trip to space needle. We were very disappointed with the cleanliness, we had hair in our shower, bathroom looked dirty. When we complained at the front desk, the lady working at counter stated “what do you want me to do”. It was bad enough that we checked out one day earlier. I have stayed at many Marriott locations/brands, but this is the first time I was disappointed. The pictures on the Expedia site is not what you walk into. Hotel is rundown, and not to Marriott standard. I can look past lot of things but cleanliness is something I expect to be great. Was supposed to be a family mini vacation for us but we were disappointed and lost money for a entire night.

We stayed at this hotel last summer and had a wonderful time. This stay was different. The staff other than the lovely lady at the front desk seem unmotivated and unwelcoming.The breakfast area was dirty each morning, the cutlery ran out and the counters around the food were filthy. It was far less busy than July when we stayed 5 days. This is not what we experienced last summer. The breakfast choices were less and uninteresting. No brown bread or muffins. Though we had a good view of the lake from our room the couch in the living room was very uncomfortable to sit on to watch tv. The electric charging stations are not monitored. A car was parked across two spots for two days and was not charging. This summer when we come down we will probably stay somewhere else. We are Bonvoy members and this is not what we experience at other locations.

Beautiful hotel. Nice quiet locationbut easy to access all the sites.

Amazing breakfast easy parking safe

Xlnt pool and Jacuzzi, breakfast good. Nice and well equipped rooms.

The rooms were mostly clean . Definitely could use a little more attention to detail . Hair in shower . Shampoo in shower caddy missing . Did not service room on a multi night stay . Asked for 4 towels and rollaway on site when booked . Called the morning of to verify and when checked in none of it had been taken care of . Fabulous Breakfast , great parking and easy access to sites walking and with public transportation .

Friendly, efficient and effective. Overall great customer experience

Friendly staff with an extremely easy check in.

Staff was wonderful. Room was clean and close to where we needed to be.

Near by shopping and dining, well maintained

Limited dining, no list of restaurants in area.

It was great

Great location and view